We are looking for a passionate and service minded IT Supporter to join our IT Service Management team as part of the Information Technology Department.
Information Technology is a part of Digital Technologies which is a fast-growing department responsible for driving the digital transformation for the site. You will be surrounded by highly dedicated and skilled colleagues who all works on the mission of ensuring stable, efficient, and compliant IT solutions. Simplicity and agility are important in everything we do.
The work we do at FUJIFILM Diosynth Biotechnologies has never been more important—and we are looking for talented candidates to join us. We’re growing our locations, our capabilities, and our teams, and looking for passionate, mission-driven people like you who want to make a real difference in people’s lives. We’re proud to cultivate a culture that will fuel your passion, energy, and drive what FDB calls Genki. Join us and discover a community that thrives on diversity and never scares away from a complex challenge. At FDB, you determine what’s possible.
As a Senior IT Support Specialist, you will be part of Global IT Support team within the FDB IT Department. You will work together with other highly dedicated and skilled colleagues focused on the mission of ensuring a stable, efficient, and compliant IT services. Simplicity and agility are important in everything we do. Deliver world class IT support by providing correct IT solution in a timely and user aligned manor.
This position is responsible for the day-to-day IT Support of the FDB end users’ digital workplace. Proactively facilitating the end user’s experience throughout their life cycle and mitigating disruption of the business. Responsible for delivering a resilient IT Support service through continual improvement of service and processes.

Principal Accountabilities:

• Relating to Internal Customers: provision of timely and effective support to ensure the satisfaction of internal customers. Understand and anticipate the needs to enhance the quality-of-service delivery. (70%)
• Relating to the Technology: responsible for ensuring the reliability, availability, and security of systems/technologies under your management. Keeping up to date with technological advancements and implementing system and process improvements in your area (15%)
• Relating to Process: Adherence to ITIL or relevant IT service management (ITSM) frameworks is expected, along with the responsibility for documenting and refining IT processes to increase operational efficiency and effectiveness. (10%)
• Relating to Project Management: you will manage your own or contribute to larger IT projects, ensuring they meet deadlines and stay within budget. Employing best practices in project management (5)

Key Responsibilities:

• Provide the day-to-day IT Support.
• Ensure response to all end user inquiries toward the IT engagement model via IT phone, direct contact and IT service management tool.
• Monitor and operate the Incident Management and Service Requests fulfillment processes in our IT service management tool.
• Manage and coordinate Critical Incident for minimum disruption of the business.
• Manage On/Off boarding of end users’ devices, resources, and accesses incl. introduction to IT.
• Procure and ensure local IT equipment availability and local IT storage management.
• Interface with Global cross functional teams to coordinate, standardize and optimize support effort.
• Collaborate with cross functional teams to support and improve IT services.
• Participate and contribute to problem and IT Knowledge management.
• Participate in IT project on a business need basis.
• Participate in On Call rotary.
• All other duties as assigned.

Minimum Education and Experience Required

• Bachelor’s degree with a preference for additional certifications relevant

to the role; significant experience in the IT field. or any combination of
education and experience, which would provide an equivalent

background

• 3+ years’ of experience in the ServiceDesk, Deskside/ Helpdesk area.

Knowledge, Skills and Abilities

• It’s expected from you to exhibit a high level of self-sufficiency and the capability to lead by example. You should have a solid foundation in problem-solving and be adept at communicating complex concepts clearly. Your role involves not only advancing projects with minimal supervision but also mentoring junior colleagues and sharing your knowledge to uplift the entire team
• Fully proficient in both written and spoken English.

Your Application
Does this sound interesting? Then we urge you to upload your CV and cover letter as soon as possible, and latest by February 1st.
FUJIFILM Diosynth Biotechnologies is an industry-leading Biologics Contract Development and Manufacturing Organization (CDMO) with locations in Hillerød, Denmark, Teesside, UK, RTP, North Carolina and College Station, Texas, USA. We use our skills, dedication, and ambition to enable impact for the world’s most innovative biotech and biopharma companies reimagining healthcare’s potential. We work across the entire lifecycle of our customers’ products – enabling success throughout. Every cure, vaccine, biologic, and advancement we contribute to starts with our people and our passion. We fuel one another’s passion, help accelerate progress, expand capabilities, strengthen innovation, and improve processes to improve lives.
We offer the chance to be part of a global workplace where passion, drive and commitment are met with opportunities for professional and personal development. Deeply committed to diversity and inclusion, we ensure that everyone no matter their background or gender has an opportunity to develop. We take pride in enriching our communities, caring for our environment, and cultivating a world of opportunity for future generations.
We aim to foster a collaborative, innovative and rewarding environment, where diverse perspectives and people come together united by a common purpose and shared values. We pursue our fullest potential as individual contributors and team members. We strive to be the employer of choice and offer a competitive compensation and benefit package.
FUJIFILM Diosynth Biotechnologies Denmark (FDBD) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, sexual orientation, gender identify or any other protected class.
To all agencies: Please, no phone calls or emails to any employee of FUJIFILM about this requisition. All resumes submitted by search firms/employment agencies to any employee at FUJIFILM via-email, the internet or in any form and/or method will be deemed the sole property of FUJIFILM, unless such search firms/employment agencies were engaged by FUJIFILM for this requisition and a valid agreement with FUJIFILM is in place. In the event a candidate who was submitted outside of the FUJIFILM agency engagement process is hired, no fee or payment of any kind will be paid.
About Us
FUJIFILM Diosynth Biotechnologies is an industry-leading Biologics Contract Development and Manufacturing Organization (CDMO) with locations in Hillerød, Denmark, Teesside, UK, RTP, North Carolina and College Station, Texas, USA. We use our skills, dedication and ambition to enable impact for the world’s most innovative biotech and biopharma companies reimagining healthcare’s potential. We work across the entire lifecycle of our customers’ products – enabling success throughout. Every cure, vaccine, biologic, and advancement we contribute to starts with our people and our passion. We fuel one another’s passion, help accelerate progress, expand capabilities, strengthen innovation, and improve processes to improve lives.
Our site in Hillerød, Denmark, brings together expertise, capabilities and technologies to manufacture advanced biologics. The large scale manufacturing facility has a capacity of 120,000 liters to reliably manufacture biologics for late phase and commercial use. We commenced 6 billion DKK projects to double our manufacturing capacity and to add fill finish to the site.
We offer the chance to be part of a global workplace where passion, drive and commitment are met with opportunities for professional and personal development. Deeply committed to diversity and inclusion, we ensure that everyone no matter their background or gender has an opportunity to develop. We take pride in enriching our communities, caring for our environment, and cultivating a world of opportunity for future generations.
We aim to foster a collaborative, innovative and rewarding environment, where diverse perspectives and people come together united by a common purpose and shared values. We pursue our fullest potential as individual contributors and team members. We strive to be the employer of choice and offer a competitive compensation and benefit package.
As we continue to enhance and expand our capabilities, we are looking for people who share our passion, drive, and energy – what we call Genki – to join our team.

Principal Accountabilities:

• Relating to Internal Customers: provision of timely and effective support to ensure the satisfaction of internal customers. Understand and anticipate the needs to enhance the quality-of-service delivery. (70%)
• Relating to the Technology: responsible for ensuring the reliability, availability, and security of systems/technologies under your management. Keeping up to date with technological advancements and implementing system and process improvements in your area (15%)
• Relating to Process: Adherence to ITIL or relevant IT service management (ITSM) frameworks is expected, along with the responsibility for documenting and refining IT processes to increase operational efficiency and effectiveness. (10%)
• Relating to Project Management: you will manage your own or contribute to larger IT projects, ensuring they meet deadlines and stay within budget. Employing best practices in project management (5

Key Responsibilities:

• Provide the day-to-day IT Support.
• Ensure response to all end user inquiries toward the IT engagement model via IT phone, direct contact and IT service management tool.
• Monitor and operate the Incident Management and Service Requests fulfillment processes in our IT service management tool.
• Manage and coordinate Critical Incident for minimum disruption of the business.
• Manage On/Off boarding of end users’ devices, resources, and accesses incl. introduction to IT.
• Procure and ensure local IT equipment availability and local IT storage management.
• Interface with Global cross functional teams to coordinate, standardize and optimize support effort.
• Collaborate with cross functional teams to support and improve IT services.
• Participate and contribute to problem and IT Knowledge management.
• Participate in IT project on a business need basis.
• Participate in On Call rotary.
• All other duties as assigned