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IT-Supporter at HagenTriebsch GmbH

Berlin, Berlin, Germany -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 26

Salary

1800000.0

Posted On

23 Sep, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Information Technology & Services

Description

First point of contact and problem solver for the entire MS product range, printers, telephones, and for questions concerning interfaces to external systems and customer infrastructure.
Providing customer support and answering application-specific questions via telephone and email.
Remote maintenance via remote access in case of system malfunctions, including problem analysis and solution implementation.
Analysis of error/problem cases and corresponding solution or forwarding to second-level support.
Documentation of customer inquiries in the ticketing system.
Creation of bug reports for further processing by the development team, as well as procurement of database backups.

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Responsibilities

First point of contact and problem solver for the entire MS product range, printers, telephones, and for questions concerning interfaces to external systems and customer infrastructure.
Providing customer support and answering application-specific questions via telephone and email.
Remote maintenance via remote access in case of system malfunctions, including problem analysis and solution implementation.
Analysis of error/problem cases and corresponding solution or forwarding to second-level support.
Documentation of customer inquiries in the ticketing system.
Creation of bug reports for further processing by the development team, as well as procurement of database backups.