Providing competent and friendly 1st level support for our users onshore and offshore
Managing our ticket system (receiving, classifying, prioritizing, and processing) according to ITIL v4
Creating and handling incidents and service requests
Resolving simple incidents and service requests and escalating to 2nd level support and external partners when necessary
Setting up and managing workstations, conference rooms, and other user spaces
Managing mobile devices via MDM
Contributing to IT projects