We are looking for an IT Support with hands-on experience in providing technical support to end users and troubleshooting day-to-day IT issues.

The ideal candidate must have experience in IT technical support, at least entry-level practical experience with SQL and databases, and must hold a valid UAE driving license. The role may require travel between company locations or customer sites for onsite IT support.

Key Responsibilities

• Provide Level 1 / Level 2 technical support to employees and users.
• Troubleshoot desktops, laptops, printers, peripherals, and other IT equipment.
• Diagnose and resolve Windows, software, application, network, and connectivity issues.
• Install, configure, and maintain computers, software, and IT systems.
• Escalate complex technical issues to the appropriate internal or external technical teams.
• Perform onsite IT support at different company locations or customer sites when required.
• Perform basic troubleshooting of business applications and system-related incidents.
• Use SQL and database knowledge to investigate application or data-related issues when required.
• Perform basic database activities such as retrieving, checking, and validating data.
• Assist in identifying database-related errors and coordinate with developers or database administrators when necessary.
• Maintain accurate documentation of technical issues, resolutions, configurations, and procedures.
• Follow IT security policies and ensure proper handling of user accounts and company systems.
• Support IT equipment setup and employee onboarding/offboarding activities.

Required Qualifications & Experience

• Previous experience in an IT Support, Helpdesk, Desktop Support, Technical Support, or similar role.
• Valid UAE driving license is mandatory.
• Willingness and ability to travel between company locations or customer sites as required.
• Good knowledge of computer hardware, operating systems, software installation, and troubleshooting.
• Good understanding of basic networking concepts.
• Experience supporting Windows environments and common business applications.
• Basic knowledge and practical experience with SQL and relational databases.
• At least entry-level hands-on experience working with databases, such as Microsoft SQL Server, MySQL, PostgreSQL, Oracle, or similar.
• Understanding of basic database concepts, data structures, and relationships.
• Ability to troubleshoot technical problems systematically and communicate solutions clearly to non-technical users.
• Good communication and customer-service skills.

Preferred Skills

• Basic understanding with Active Directory and user account management.
• Basic understanding of servers and virtualization.
• Familiarity with remote-support tools.
• Basic knowledge of application support and software troubleshooting.
• IT certifications such as CompTIA A+, Network+, Microsoft, ITIL, or equivalent are an advantage.

Experience

Minimum: 1–2 years of IT technical support experience preferred.

Candidates must also have practical exposure to SQL and databases, even at an entry or junior level.

Job Type: Full-time

Pay: Up to AED3,500.00 per month

Application Question(s):

• Can Join Immediately

Experience:

• Technical Support: 1 year (Required)

License/Certification:

• UAE driving license (Required)
• Work Location: In person

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