AHOY MATE!

At HolidayPirates, we’re on the lookout for a hands-on, tech-savvy IT Systems Administrator to keep our crew connected and our systems sailing smoothly. If you see problems as challenges to tackle, love supporting a diverse and friendly team, and thrive in a fast-paced, international environment then come aboard and help us keep our pirate ship running at full speed!

YOUR TREASURE OF EXPERIENCE

• A friendly team player with great communication skills
• Strong knowledge of macOS and iOS. (Android and Linux are a plus)
• Solid knowledge of Jamf Pro, Google Workspace, Atlassian Confluence, Jira Project Management and Jira Service Management
• Basic knowledge of LAN networking, troubleshooting LAN/WiFi issues, VLAN and VPN (OPNsense and/or Ubiquiti are a plus)
• Awareness of system vulnerabilities and best practices for a secure IT environment
• 2+ years of hands-on experience in IT support, including hardware setup on Mac OSX
• Training or apprenticeship in an IT-related field
• Bonus points for bash scripting experience
• Fluency in German is a must, and strong English skills are also required.

ABOUT US

• Your Recruitment Journey
  Every great treasure hunt (a.k.a. our hiring process) has a few key steps. We see hiring as a two-way adventure — about you getting to know us just as much as us discovering your potential.
  HR Interview – A friendly chat to get to know each other
  Technical Deep Dive – Dive into your skills and experience
  Prove Your Craft – A hands-on challenge to show your magic
  Meet the Crew – Connect with future teammates to check the cultural fit
  The Offer – If all goes well, we’ll raise the sails and send you the invite to join our crew!

• Prepare MacBooks, software and services for new pirates and welcome them onboard. And when the time comes, sunset leavers and take back logins and hardware.
• Keep a watchful eye on our hardware fleet using our mobile device management system
• Maintain office hardware – from printers to the Karaoke setup
• Monitor and keep our local network infrastructure smooth and secure
• Provide software and services training using live webinars, prerecorded videos and knowledge base articles
• Keep our IT systems and processes documented and up to date
• Maintain our asset inventory database
• Continuously evaluate new IT solutions for different departments
• Collaborate closely with our HR and Office Management teams
• Be the go-to tech hero for our crew via walk-ups, Jira tickets, email, and chat
• Document incidents and requests in our ticketing system
• Support the development and improvement of our office system infrastructure