Lead Stack Inc. is an award-winning, one of the nation’s fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we’re proud to partner with some of the most admired Fortune 500 brands in the world.

DESCRIPTION:

This role is ideal for someone with approximately 3 years of hands-on experience in system administration, eager to expand their skills across a diverse technology stack and contribute to the stability and performance of our critical infrastructure. This position will report to the Director of Global IT and you’ll play a key role in maintaining our systems, supporting our users, and assisting in the implementation of new technologies.

MINIMUM QUALIFICATIONS:

· Minimum of 3 years of work experience providing front-line IT support or systems administration work
· In-depth knowledge of Windows/Android, Apple ecosystem of products, including Macs, iPhones, and iPads
· Advanced proficiency with standard IT productivity tools and systems (e.g., Microsoft 365, Google Workspace, Jamf, InTune, Okta, Zoom, Slack).
· Strong knowledge of IT security best practices and compliance standards.

PREFERRED QUALIFICATIONS:

· Relevant industry certifications such as ITIL or CompTIA are considered a valuable asset.
· Excellent troubleshooting skills and the ability to thoroughly resolve issues across various systems supported.
· Excellent verbal and written communication skills that can work closely with both technical and management teams across the organization
· Excellent customer service skills and the ability to be a self starter
· Exposure to IT security best practices.
To know more about current opportunities at Lead Stack, please visit us at https://leadstackinc.com/careers/
Should you have any questions, feel free to call me on 415 985-0816 or send an email on Nishanth.allam@leadstackinc.com
Job Type: Contract
Pay: $40.00 - $45.00 per hour

Schedule:

• 8 hour shift
• Day shift

Work Location: In perso

Advanced Troubleshooting and Technical Support:
- Serve as an escalation point for the global Service Desk Team providing technical support to end-users for the various enterprise applications supported at Client. (e.g., Microsoft 365, Google Workspace, Jamf, InTune, Okta, Zoom, Slack).
- Coordinate repair and recovery efforts for system failures and engage with impacted teams as needed.
Collaboration & Coordination:
- Collaborate with senior system administrators and other IT team members on business critical projects and initiatives
- Serve as a point of contact for Client’s FedRAMP systems, collaborating closely with the
- Identity and Access Management team to uphold strict system compliance and ensure seamless business continuity.
Executive Support:
- Providing premium and proactive technical assistance to Client’s senior leadership, executives, and their administrative staff.
Asset Management and Documentation:
- Collaborate with the Service Desk Team to maintain an accurate inventory of all endpoints, documenting hardware and software details.
- Assist with asset management, including tracking inventory of hardware and software.
Process Optimization:
- Identify, recommend, and implement continuous process improvements to enhance support operations and minimize incident occurrences
Knowledge Base Development and Maintenance:
- Create and publish knowledge base articles for complex or novel issues lacking existing documentation. Regularly update existing articles to ensure accuracy and relevance