FULL-TIME • EXPERIENCED • WIESBADEN • (M/F/D)

At Yalwa, bringing people together is our mission. We strive to make the digital world a place where people build real-life connections. Working at Yalwa means being part of a friendly, passionate team of people from over twenty-five different countries. With the support of your colleagues, you’ll have the opportunity to challenge yourself, evolve, share your knowledge, hone your skills and work on ambitious projects.
Are you a true IT all-rounder with a passion for hands-on solutions and experience with MacOS? If so, this position is perfect for you! You will play a central role in directly managing our IT systems, maintaining the office IT infrastructure, and resolving all technical issues on-site.

READY TO TAKE YOUR CAREER TO THE NEXT LEVEL?

If you are looking for a company that cultivates talent and provides you with the room to grow and unfold, then Yalwa is just for you! Here you will work autonomously through demanding projects, consistently applying and strengthening your skills. Have we piqued your interest? Then send us your application today

• Primary contact of all IT related issues in the office environment
• Ensuring employee satisfaction through professional and friendly service
• Openness to deepen knowledge in Linux production environments and motivation to grow in this area
• Participation in a shared, rotating on-call duty to support live production systems
• Responsible for technical support and troubleshooting hardware, software, and network problems
• Management and maintenance of all macOS client systems, including centralized administration via SimpleMDM
• Oversight of the entire office network infrastructure, including switches, routers, firewalls, VPNs, wireless access points, and cabling
• Hands-on administration and maintenance of office IT infrastructure, including printers, phones, conference rooms, and screens
• Management of user accounts and permissions across all IT systems
• Efficient management of office services such as Jira, Confluence, and Google Workspace
• Monitoring and handling of tickets and IT requests
• Implementation of IT policies and procedures to ensure security and efficiency in the office IT operations
• Planning and execution of IT security projects, including the development and implementation of security strategies
• Creation and maintenance of support documentation, knowledge bases, and training materials to optimize IT processes
• Completed vocational training or studies in an IT-related field
• 3 years of relevant work experience aligned with the job description
• Hands-on experience in working with MacOS
• A general patient and service-oriented approach
• Strong ability to work independently and with a structured approach
• Proficiency in English