IT System Administrator (Remote | WFH) at Intelligent Technical Solutions

International Falls, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

11.0

Posted On

20 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows Troubleshooting, Mac OS Troubleshooting, Server 2016, Server 2025, VMWare, Hyper V, M365 Support, Azure Support, Networking, Active Directory, Cybersecurity, Business Applications, Technical Support, Customer Service, Problem Solving, Communication

Industry

Computer and Network Security

Description

Job Description Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service. Job Responsibilities This role is expected to be able to resolve the following technical issues with little or no assistance: Workstation operating system issues of any kind. Printer issues of any kind. Standard business application (Office, etc.) issues of any kind. Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. Advanced server issues of any kind. Basic and intermediate networking issues. Escalation point for technicians Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations. Job Qualifications Experience with Windows and Mac OS troubleshooting. Experience with Server 2016 through 2025. Experience with VMWare and Hyper V Virtualization. Experience supporting M365 and Azure. Minimum of five years experience in IT Support or a similar role. Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting. Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications. Experience with Managed Service Providers (MSPs) is highly desirable. Active Server Certifications are preferred. Job KPIs Utilization: The percentage of time that you are on the clock and billing time to client tickets CSAT: Scores filled out by clients using the rating system in tickets Quality Score: Assessments performed by the training and quality team. First-touch closed: Each ticket that is completed with only one time entry contributes to this number Job Requirements A home office set up that meets the following: Computer: A working computer with a minimum of 8GB RAM and one of the following: Windows 11 with an Intel i5 or i7 (8th generation or newer), or AMD Ryzen 5 or 7 (2000 series or newer), or macOS 12 or newer. Internet: Stable internet connection with at least 5 Mbps download and upload speeds. Audio Equipment: A quality headset with a noise-cancellation feature for meetings. Mobile Device: A smartphone capable of installing the Microsoft Authenticator app. Webcam: An HD webcam for video calls. 2nd Monitor UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop) A very strong cultural fit the ITS way (Our core values will be discussed during the interview) Excellent command of the English language both spoken and written Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday) Able to pass our online behavior and cognitive assessments. Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer. Able to provide NBI Clearance (for PH applicants). Compensation Pay rate starts at $11.00/hr and may vary by experience and location. Benefits Comprehensive Health Plans / HMO (Employee & Dependent/s) Life Insurance Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions) Paid Time Off (starts at 15 days per year) Maternity/Paternity Leave Paid US Holiday Night Shift Bonus Salary Advancement/Loan Health & Wellness Program Company-paid training and certification You have the option to speed up your application process by following the two-step approach below or simply Submit Application by filling out the form (Apply for This Job). Then, someone from our team will reach out to you as soon as possible.: Step 1: Please go to this link for a short technical quiz: PRE-EMPLOYMENT ASSESSMENT Step 2: Complete this pre-recorded video interview: PRE-RECORDED VIDEO INTERVIEW

Responsibilities

The System Administrator will provide remote IT support and ensure clients receive high-quality technical assistance. Responsibilities include troubleshooting various technical issues and participating in an on-call rotation for after-hours support.