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IT System Administrators (m/f/d) at Promegis Society For Geoinformation Systems Mbh
berlin, Berlin, Germany -
Full Time

Start Date

Immediate

Expiry Date

01 Jan, 27

Salary

40000.0

Posted On

03 Oct, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Industry

Information Technology & Services

Description

About Us

promegis develops sophisticated software and system solutions for geo-IT, data analysis, and visualization. Our applications process and combine complex data, geoinformation, and image and satellite data, transforming them into the information our customers need for their daily work.

Our solutions are used by authorities, public administrations, energy suppliers and organizations with security-related tasks, among others.

We are looking for IT system administrators to strengthen our teams in supporting our own IT systems and our software solutions at our customers' sites.

Your tasks

In this role, you will be a key link between our customers, their IT environments, and our software development team. You will ensure that our solutions can be used reliably, that technical problems are solved systematically, and that our customers' requirements are understood and incorporated into further development.

  • You will support our customers with technical questions regarding our software and system solutions and will be one of their points of contact during day-to-day operations.
  • You gather, analyze, and specify our customers' requirements and coordinate possible solutions with our specialist and development teams.
  • You record support requests, requirements and errors in a structured manner in our ticketing system, prioritize them and monitor their processing until they are resolved.
  • You analyze technical problems and systematically isolate errors. You either solve problems yourself or prepare them in such a way that our software development team can take over in a targeted manner.
  • You will install and configure our software solutions in our customers' IT environments and support updates, rollouts and system migrations.
  • You test new features, updates and bug fixes, thereby supporting quality assurance before delivery.
  • You will be responsible for maintaining and administering our internal IT systems and supporting their further development.
  • You will create and maintain technical documentation for our systems, installations, and customer environments.

This role combines customer service, requirements analysis, technical support, testing and IT system support in a versatile role with close collaboration with our software development team.

Your technical environment

Depending on the task, you will work with Windows and Linux systems, networks, databases, and virtualized environments . You will be involved in the installation and operation of our applications, as well as the necessary IT infrastructure.

Our environment includes, among other things, virtualization, network and security technologies, databases, and modern deployment and container technologies .

You don't need to be an expert in all the technologies we use. What's crucial is that you have a good basic understanding of technology , approach problems systematically, and are willing to learn and adapt to our systems and technologies.

Quality and information security are integral parts of our work. Our processes are aligned with the requirements of our ISO 9001 and ISO/IEC 27001 certifications .

Your profile

For this position, technical understanding and communication skills are equally important. You should enjoy solving technical problems and working collaboratively with customers and colleagues to find effective solutions.

  • You bring practical experience from an IT environment , for example in system administration, application support, technical support or a similar role.
  • You are familiar with Windows and/or Linux systems and can move confidently in technical IT environments.
  • You have a basic understanding of networks, databases and IT infrastructures .
  • You can analyze technical problems in a structured manner, narrow them down, and document them in a comprehensible way .
  • You can gather user requirements, ask the right questions, and derive concrete technical tasks from them .
  • You enjoy communicating with customers and can explain technical concepts in an understandable way .
  • You work independently, in a structured and reliable manner, and you maintain an overview even when dealing with several parallel topics.
  • Quality and responsible handling of sensitive information are a matter of course for you.
  • You have good German and English skills.

Your professional background can vary: Perhaps you have completed an apprenticeship as an IT specialist for system integration or application development, studied computer science or business informatics, or acquired your IT know-how in another way.

Crucial for us are your technical understanding, your practical experience and your ability to solve technical issues together with customers and colleagues .
Responsibilities

About Us

promegis develops sophisticated software and system solutions for geo-IT, data analysis, and visualization. Our applications process and combine complex data, geoinformation, and image and satellite data, transforming them into the information our customers need for their daily work.

Our solutions are used by authorities, public administrations, energy suppliers and organizations with security-related tasks, among others.

We are looking for IT system administrators to strengthen our teams in supporting our own IT systems and our software solutions at our customers' sites.

Your tasks

In this role, you will be a key link between our customers, their IT environments, and our software development team. You will ensure that our solutions can be used reliably, that technical problems are solved systematically, and that our customers' requirements are understood and incorporated into further development.

  • You will support our customers with technical questions regarding our software and system solutions and will be one of their points of contact during day-to-day operations.
  • You gather, analyze, and specify our customers' requirements and coordinate possible solutions with our specialist and development teams.
  • You record support requests, requirements and errors in a structured manner in our ticketing system, prioritize them and monitor their processing until they are resolved.
  • You analyze technical problems and systematically isolate errors. You either solve problems yourself or prepare them in such a way that our software development team can take over in a targeted manner.
  • You will install and configure our software solutions in our customers' IT environments and support updates, rollouts and system migrations.
  • You test new features, updates and bug fixes, thereby supporting quality assurance before delivery.
  • You will be responsible for maintaining and administering our internal IT systems and supporting their further development.
  • You will create and maintain technical documentation for our systems, installations, and customer environments.

This role combines customer service, requirements analysis, technical support, testing and IT system support in a versatile role with close collaboration with our software development team.

Your technical environment

Depending on the task, you will work with Windows and Linux systems, networks, databases, and virtualized environments . You will be involved in the installation and operation of our applications, as well as the necessary IT infrastructure.

Our environment includes, among other things, virtualization, network and security technologies, databases, and modern deployment and container technologies .

You don't need to be an expert in all the technologies we use. What's crucial is that you have a good basic understanding of technology , approach problems systematically, and are willing to learn and adapt to our systems and technologies.

Quality and information security are integral parts of our work. Our processes are aligned with the requirements of our ISO 9001 and ISO/IEC 27001 certifications .

Your profile

For this position, technical understanding and communication skills are equally important. You should enjoy solving technical problems and working collaboratively with customers and colleagues to find effective solutions.

  • You bring practical experience from an IT environment , for example in system administration, application support, technical support or a similar role.
  • You are familiar with Windows and/or Linux systems and can move confidently in technical IT environments.
  • You have a basic understanding of networks, databases and IT infrastructures .
  • You can analyze technical problems in a structured manner, narrow them down, and document them in a comprehensible way .
  • You can gather user requirements, ask the right questions, and derive concrete technical tasks from them .
  • You enjoy communicating with customers and can explain technical concepts in an understandable way .
  • You work independently, in a structured and reliable manner, and you maintain an overview even when dealing with several parallel topics.
  • Quality and responsible handling of sensitive information are a matter of course for you.
  • You have good German and English skills.

Your professional background can vary: Perhaps you have completed an apprenticeship as an IT specialist for system integration or application development, studied computer science or business informatics, or acquired your IT know-how in another way.

Crucial for us are your technical understanding, your practical experience and your ability to solve technical issues together with customers and colleagues .