IT SYSTEM ANALYST (Salesforce, Frontend and Omnichannel Systems)

at  Raiffeisen

WHY IS IT WORTH WORKING WITH US?

• You’ll work both locally and in an international team at a leading bank
• We provide Home Office (2 days / week)
• You can choose from 16 types of Cafeteria benefits: SZÉP card, extra day off, commuting support, health insurance, tickets to cultural events and sports events,
• We provide housing loan support, an employee account package
• A modern working environment, dining rooms and cafes await you
• As part of a well-being program, we pay attention to the physical and mental health of our colleagues

• Performing system analyst tasks in an agile team developing local Frontend and Omnichannel systems.
• Act as a local single point of contact for Group Salesforce solution deliveries local: coordinate local IT integration activities, represent local needs, ensure stable IT operation of the implemented solution
• Adhere to IT processes and documentation needs (specifications, manuals, SLA, DR plan, KPI controls)
• Maintain regular contact with Business stakeholders, plan and provide IT service requests, align delivery and support activities with local PMO/other impacted IT Delivery Units, ensure regular review of the IT service with Raiffeisen Bank International service provider
• Be actively involved in the end-to-end design, implementation, testing, and production transition of the required IT delivery tasks, coordinate small to medium-sized cross-functional teams (IT analysts, developers, architects, IT testers) in delivering the required IT solutions.
• Plan and maintain required IT service support, ensure SLA covers business needs, participate in IT incident and problem management
• Permanently monitor the IT service quality and drive improvements of the relevant IT processes