Services

From the full job description

• Flexible working hours
• Continuing education programs
• Company health insurance
• Career opportunities
• Flexible working hours
• Free or discounted Germany ticket

Full job description

Work location: A temporary assignment of 12-18 months in Ravensburg is planned for the initial training period, followed by a permanent transfer to the Saarlouis location.

People all over the world rely on Vetter.

We're counting on you:

You'll handle IT incidents and service requests in 1st and 2nd level support and ensure sustainable solutions.

As a competent contact person, you'll support our employees via various support channels and guarantee smooth IT operations.

You'll be responsible for the structured documentation of incidents, solutions, and technical information in our ITSM system and knowledge base.

Working closely with internal departments and external service providers, you'll coordinate the handling of complex requests and ensure targeted escalation.

You'll support the operation and further development of the IT infrastructure, focusing on network, server, and virtualization technologies.

You'll accompany infrastructure and rollout projects from preparation to successful technical commissioning.

You'll manage the entire lifecycle of clients and end devices for professional operation in the user environment.

You'll also support the operation of media technology, printing, and video conferencing solutions.

You'll identify optimization potential early on and actively contribute your own ideas to the further development of our IT services.

You'll create and maintain technical documentation, user information, and training materials with the necessary care and quality.

This is how you'll make our team. Complete profile:

With your successfully completed vocational training as an IT specialist for system integration (m/f/d) or a comparable qualification; professional experience in user support, IT service management, or IT infrastructure operations;

with your proficient use of Microsoft Windows, Microsoft 365, Active Directory, and current client and workplace technologies;

with your flexibility to quickly switch between the various technical areas and requirements of Vetter employees;

with your technical understanding coupled with analytical thinking and a structured approach to troubleshooting;

with your strong service orientation and enjoyment in providing competent and solution-oriented support to users;

with your strong communication skills and the ability to explain even complex technical concepts clearly;

with your team spirit, initiative, and motivation to actively develop processes and services.

With your excellent written and spoken English skills

and your good German skills (at least B2 level), enabling you to optimally document your work and communicate effectively with everyone on the team.

Here's what makes Vetter stand out:

A job with a future: Work in the future-proof pharmaceutical industry. As a stable and globally successful employer, we offer exciting career prospects and individual professional development opportunities.

Attractive compensation: Benefit from above-average pay, which is regularly adjusted and supplemented by overtime bonuses and vacation pay. In addition to tailored benefits, you can also look forward to a company success bonus when we achieve our corporate goals.

Flexible working: Take advantage of the opportunity to work remotely for up to 40 percent of your weekly working hours.

Transparency regarding working hours: We operate on a 40-hour week with time tracking to ensure no overtime is lost.

Work-life balance: Work and private life are in harmony with our flexible flextime models, 30 days of vacation, and the option to take personal time off.

Family-friendliness: We ensure a good work-life balance – including holiday childcare options for your children.

Modern offices: Look forward to ergonomic workstations and high-quality technical equipment for efficient and pleasant working.

Sustainable commuting: We support your commute using public transport and even cover the cost of the Deutschlandticket (Germany Ticket) completely. We also offer JobRad (company bike leasing), covered bicycle parking, and charging stations for your electric car.

Vetter pension plan and company health management: The ideal combination of retirement and health benefits awaits you, for example, in the form of company-sponsored supplemental health insurance and fitness and sports programs (EGYM WELLPASS).