YOUR MISSION:

As our IT System & Identity Engineer, you’ll play a critical role in owning and evolving the IT infrastructure that powers our business. From ensuring secure access via Okta and Google Workspace to managing SaaS platforms, endpoint configurations, and automating day-to-day IT operations, you’ll be the technical backbone of a small, agile team. You’ll drive efficiency, security, and scalability across the stack, aligning with ITIL principles while supporting employee productivity and operational excellence.

WHY PARLOA?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

• Administer and improve our core IT systems, including Google Workspace, Okta, MDM tools (e.g. Kandji), and other SaaS platforms.
• Design and automate onboarding/offboarding workflows, access provisioning, and system configuration using scripting tools (e.g., Bash, Python).
• Own and evolve our identity and access management practices, ensuring secure, reliable, and scalable access across systems.
• Support and maintain our fleet of Mac and Windows devices, including baseline configurations, patching, and monitoring.
• Troubleshoot and resolve system issues across IAM, endpoints, and SaaS integrations—ensuring high availability and minimal disruption.
• Collaborate with Security, DevOps, and People Ops, aligning identity, endpoint, and IT services with compliance and operational goals.
• Contribute to service management practices (incident, change, and asset management) aligned with ITIL and continuous improvement efforts.
  Our Tech Stack: Jira, Notion, Okta, Kandji, Intune, Mac OS, Windows