QUALIFICATIONS

• Proficient in operating and supporting the following equipment and systems:
• 
  
  
  
• Desktop PCs

• Network hubs/switches
• POS touchscreen monitors
• Receipt Printers
• Kitchen printers
• Data cabling (troubleshooting)
• POS registers and components
• Operating systems (Windows Server (2019-2025)
• Windows 11 Pro/ Windows 10 Pro
• Apple iOS / macOS
• Microsoft Office365 applications
• Extensive experience with retail/dining POS software
• Basic accounting knowledge.
• Good customer service skills.
• Ability to handle multiple tasks of varying complexity.
• Self-motivated and focused, but with the ability to work well in a team environment.
• Asset Management Experience
• Proven experience with Office365 applications and MS Azure environments
• Understanding of available and emerging IT technologies
• Understanding of industry best practices and methodologies
• Systems design for high availability, security, scalability, and reliability
• Understanding systems operations, systems management, database management, security, and hardware and system interoperability.
• Ability to estimate scope and delivery schedules for projects
• Proven Leadership skills
• Strong communication and interpersonal skills
• Ability to interact with senior management team

EDUCATION

• 2-3 Years of Technical College/University; 4 years of related experience in industry, retail and/or technical operations; or equivalent combination of education and experience
• Technical A+, Network+ or Microsoft certifications preferred

JOB PURPOSE:

The IT Systems Support Analyst will be responsible for continuous (24/7) technical support for Point of Sale (POS) and IT Systems across our golf course venues. This role involves collaborating with various departments to understand configuration requirements and translating them into effective system setups.

RESPONSIBILITIES

• Centrally manage POS data sets and configuration files using enterprise management tools.
• Work closely with Marketing and Operations to ensure programming changes meet operational needs in our courses.
• Maintain distinct price tiers and configuration settings by brand, market, region, and Golf Shop type, including sales tax rates/rules and kitchen routing schemes.
• Collaborate with Culinary and Beverage teams to configure menus and inventory items.
• Support the implementation of POS and IT related systems for new opening courses.
• Coordinate with Operations and Training on field communications related to system updates.
• Configure reporting systems based on feedback from operations.
• Effectively prioritize tasks and communicate progress and status updates.
• Manage and direct AGC’s Technical Support’s daily operations
• Maintain inter-departmental relationships that contribute to the daily operations of the Technical Support Team
• Create training documentation for the Technical Support Team & Field / Home Office Co-Workers
• Coordinate training sessions for the Technical Support Team
• Work with the Director and the POS Team to research inconsistencies in the point of sale (POS) to the accounting reconciliation
• Maintain Call Tracking System
• Vendor Relationship
• Technical Product Research, Development, and Deployment
• Customer and Co-Worker Relationship
• Other duties may be assigned by management.
• Special project research and implementation
• Coordinate all technologies related to AGC acquisitions and dispositions
  Additional Information: