IT System Support Analyst at Chevron

Bangalore, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Software Configuration, Software Deployment, Database Management, SQL, Cybersecurity, Testing Methodologies, DevOps Practices, Agile Methodologies, Business Analysis, Problem-Solving, Communication Skills, Interpersonal Skills, Customer Service, Documentation

Industry

Oil and Gas

Description

Total Number of Openings 5 About the position: The IT System Support Analyst role involves providing technical support and troubleshooting for internally developed software applications and vendor software products. Responsibilities include managing software configuration, testing and deployment. The position also collaborates with cross-functional teams to resolve software issues and implement updates or patches. Key responsibilities: • Provide technical support and troubleshooting for internally developed software applications and vendor software packages. • Monitor system performance and ensure the availability and reliability of software applications. • Collaborate with development teams to resolve software issues and implement updates or patches. • Manage software installations, configurations, and upgrades. • Document support processes, procedures, and troubleshooting steps. • Assist in the evaluation and selection of new software solutions to meet business needs. • Conduct training sessions for end-users to ensure effective use of software applications. • Maintain strong relationships with software vendors to ensure timely support and updates. • Participate in the development and implementation of IT policies and procedures. • Stay current with industry trends and emerging technologies to provide innovative support solutions. Required Qualifications: • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience). * 2-5 years of experience • At least 2 years of proven experience as an IT System Support Analyst or similar role. • Skilled in supporting internally developed software • Skilled in implementing and supporting vendor software packages including software installation, configuration, maintenance and deployment. • Skilled in troubleshooting and resolving software issues. • Skilled in database management and query languages (e.g., SQL). • Experience implementing cybersecurity best practices in application support. • Skilled in testing methodologies and applying multiple levels of testing (Functional, Integration, and UAT) • Experience working in a geographically distributed team following DevOps practices and agile methodologies like SAFe, Scrum, or Kanban. Ability to evaluate and prioritize requirements based on business impact and technical complexity. • Excellent business analysis, problem-solving, and analytical skills, and attention to detail. • Excellent communication and interpersonal skills, as well as being customer service-oriented Preferred Qualifications: • Experience with ITIL or other IT service management frameworks. • Knowledge of scripting languages (e.g., Ansible, PowerShell, Python) for automation. • Knowledge of cloud platforms (e.g., Microsoft Azure, AWS). • Familiarity with low code platforms (e.g., Power Platform) Chevron ENGINE supports global operations, supporting business requirements across the world. Accordingly, the work hours for employees will be aligned to support business requirements. The standard work week will be Monday to Friday. Working hours are 8:00am to 5:00pm or 1.30pm to 10.30pm. Chevron participates in E-Verify in certain locations as required by law. Chevron Corporation is one of the world's leading integrated energy companies. Through its subsidiaries that conduct business worldwide, the company is involved in virtually every facet of the energy industry. Chevron explores for, produces and transports crude oil and natural gas; refines, markets and distributes transportation fuels and lubricants; manufactures and sells petrochemicals and additives; generates power; and develops and deploys technologies that enhance business value in every aspect of the company's operations. Chevron is based in Houston, Texas. More information about Chevron is available at www.chevron.com.

Responsibilities

The IT System Support Analyst provides technical support and troubleshooting for software applications, ensuring system performance and reliability. This role also involves managing software installations and collaborating with teams to resolve issues and implement updates.