IT System Support Analyst at Chevron

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, System Performance Monitoring, Software Installation, Database Management, SQL, Cybersecurity Best Practices, Testing Methodologies, DevOps Practices, Agile Methodologies, Business Analysis, Problem-Solving, Communication Skills, ITIL, Scripting Languages, Cloud Platforms

Industry

Chemical Manufacturing

Description

Provide technical support and troubleshooting for internally developed software applications and vendor software packages. Monitor system performance and ensure the availability and reliability of software applications. Collaborate with development teams to resolve software issues and implement updates or patches. Manage software installations, configurations, and upgrades. Document support processes, procedures, and troubleshooting steps. Assist in the evaluation and selection of new software solutions to meet business needs. Conduct training sessions for end-users to ensure effective use of software applications. Maintain strong relationships with software vendors to ensure timely support and updates. Participate in the development and implementation of IT policies and procedures. Stay current with industry trends and emerging technologies to provide innovative support solutions. Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). At least 2 years of proven experience as an IT System Support Analyst or similar role. Skilled in implementing and supporting vendor software packages including software installation, configuration, maintenance and deployment. Skilled in database management and query languages (e.g., SQL). Experience implementing cybersecurity best practices in application support. Skilled in testing methodologies and applying multiple levels of testing (Functional, Integration, and UAT) Experience working in a geographically distributed team following DevOps practices and agile methodologies like SAFe, Scrum, or Kanban. Ability to evaluate and prioritize requirements based on business impact and technical complexity. Excellent business analysis, problem-solving, and analytical skills, and attention to detail. Excellent communication and interpersonal skills, as well as being customer service-oriented Experience with ITIL or other IT service management frameworks. Knowledge of scripting languages (e.g., Ansible, PowerShell, Python) for automation. Knowledge of cloud platforms (e.g., Microsoft Azure, AWS). Familiarity with low code platforms (e.g., Power Platform) Accordingly, the work hours for employees will be aligned to support business requirements. The standard work week will be Monday to Friday. Working hours are 8:00am to 5:00pm or 1.30pm to 10.30pm.

Responsibilities

Provide technical support and troubleshooting for software applications while ensuring their availability and reliability. Collaborate with development teams to resolve issues and manage software installations, configurations, and upgrades.