JOB DESCRIPTION

• The core function is to support technology related operations of the company.
• Provide L1 and L2 support to end users, training and guidance included.
• Maintain systems in a virtualized environment including checking of batch jobs, scripts, scheduled tasks and regular housekeeping.
• Diagnose, troubleshoot and resolve system, network and security issues.
• Perform query jobs, generate data statistics and report.
• Maintaining clear documentation of the infrastructure and procedures.
• Involved in the requirements gathering, analysis, system integration test and user acceptance testing.
• Lead initiatives to reduce energy consumption and improve IT sustainability (e.g., virtualization, cloud migration, e-waste management).
• Evaluate and recommend green IT practices and energy-efficient hardware.
• Assist in ad-hoc projects and perform any other duties that are assigned from time to time.

REQUIREMENTS

• Diploma/Degree in Computer Science, IT, or related field.
• Experience in L1/L2 Support: Troubleshooting hardware/software (Windows/macOS, Office 365, VPN, printers).
• Cloud Systems: Familiarity with cloud system (migration, cost optimization).
• Experience in virtualization/cloud migration to reduce energy use.
• Ability to train non-tech staff on cloud tools/processes.
• Fluent in English & Mandarin.
• Able to travel to multiple work locations.

Please refer the Job description for details