IT SYSTEM SUPPORT TECHNICIAN

Full-Time Permanent
The York School is a co-ed, independent school in midtown Toronto that offers the International Baccalaureate (IB) from Junior Kindergarten to Grade 12. We’re proud to be at the forefront of education excellence, attracting curious learners who thrive in belonging to an inclusive community of high performance.
We’re seeking a globally minded professional who’s fueled by curiosity, inspired by innovation and energized by collaboration to join our dynamic community of educators, staff, students, parents and alumni.

QUALIFICATIONS AND SKILLS

• Post secondary education in a related field and 2-3 years experience in a similar role
• Has strong knowledge of Google Workspace, Apple OS, academic systems platforms, device management solutions, and mobile device management (MDM) systems
• Strong troubleshooting mindset with a proactive, solution-focused approach, demonstrating persistence in identifying and resolving technical issues promptly and effectively
• Strong understanding of network services, including Active Directory, DNS, and DHCP
• Displays a high degree of confidentiality when handling sensitive information
• Demonstrated ability to contribute to a collaborative, interdisciplinary team environment that strengthens a positive, inclusive school culture
• Proven strength in fostering respectful, responsive, and professional relationships with students, families, and colleagues, ensuring a service-oriented approach in all interactions
• Strong organizational and time management skills, with the ability to manage competing priorities and meet deadlines in a dynamic and fast-paced environment

WORKING REQUIREMENTS

• The York School Campus, Toronto Ontario
• Occasional early morning or evening work required
• Occasional lifting (approximately 10kg), servicing equipment using hand tools and working in confined spaces

THE YORK SCHOOLS’ COMMITMENT TO DIVERSITY, EQUITY, INCLUSION AND ACCESSIBILITY

The York School embraces diversity and is committed to creating an inclusive and accessible workplace. We actively encourage applicants from all equity seeking groups. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds so our community will benefit from a wide variety of experiences and perspectives.
We are committed to providing barrier-free and accessible recruitment and employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make it known when contacted and we will work with you to meet your needs.

JOB PURPOSE

Reporting to the Director, Information & Technology, the IT Systems Support Technician provides technical support to our students and staff. This involves responding to requests for IT assistance from staff and students, troubleshooting hardware and software issues, and providing solutions for various applications.

KEY RESPONSIBILITIES

• Provides technical support to the Help Desk, monitoring the IT ticket queue to handle requests or distribute issues as needed, and assists staff and students with both hardware and software issues
• In collaboration with the IT team, image, deploy, update, repair, and retire endpoint devices, printers, and peripherals; keep all equipment classroom-ready
• Develop and maintain system documentation, standard operating procedures, and asset management records
• Ensures that the Equipment Database is kept up-to-date with all new acquisitions, deployment and repair/maintenance status of equipment in use at all campuses
• Partner with vendors and external providers to troubleshoot and resolve complex technical issues, maintaining high standards of service and reliability
• Provides technical support for all school events, including configuring and supporting AV systems and assisting with all extracurricular and after-hours technology needs
• Support and help maintain Google Workspace, Microsoft Azure, VMware, and server systems to ensure a secure and reliable technology environment
• Assist with the installation and configuration of network devices, including switches, routers, wireless access points, firewalls, and VoIP systems
• Responsible for the full Audio Visual and technical setup of all school events, including after-hour requirements
• Participates as a member of the larger IT Department to assist with technology-related tasks such as staff onboarding, preparing images for the next school year, etc.