908 Devices Inc. (NASDAQ: MASS) is revolutionizing chemical analysis with its simple handheld devices, addressing life-altering applications. The Company’s devices are used at the point-of-need to interrogate unknown and invisible materials and provide quick, actionable answers to directly address some of the most critical problems in vital health and safety applications, such as the fentanyl and illicit drug crisis, toxic carcinogen exposure, and global security threats. The Company is headquartered in the heart of Boston, where it designs and manufactures innovative products that bring together the power of complementary analytical technologies, software automation, and machine learning. For more information visit 908devices.com.
908 Devices is headquartered in Boston, MA with an office in Danbury, Connecticut and a growing population of remote staff worldwide.

POSITION SUMMARY

908 Devices operates in a hybrid IT environment utilizing both on-premises infrastructure and cloud-based services. The Systems Administrator will be responsible for the administration, maintenance, and support of servers and network infrastructure at our Danbury CT location, as well as providing IT support for users at that location. This role will also contribute to remote support to employees working offsite and serve as an escalation point for complex technical issues as needed.
In this hands-on role, the Systems Administrator will oversee day-to-day IT operations, ensure system reliability, manage local IT projects, and collaborate with other IT team members ton companywide IT projects. The ideal candidate will possess strong technical expertise in both systems and network administration, along with excellent troubleshooting, organizational, and interpersonal skills.

SKILLS & QUALIFICATIONS

• Ability to quickly grasp, understand and use new technologies.
• Strong customer service focus and a desire to successfully interact with end-users and peer teams.
• Ability to work under pressure and respond calmly in high stress situations.
• Ability to work effectively with minimal supervision by employing effective time management and prioritization skills.
• Experience with the following:
• Server and Network Infrastructure
• Virtualization Solutions like VMWare, HyperV, ProxMox, Verge, etc
• Desktop and Laptop Computers
• Windows 10/11, Windows Server, Linux (Ubuntu)
• Microsoft 365
• Cloud IT Services
• Excellent organization, communication, and interpersonal skills.
• Solid analytical and problem-solving skills.

EDUCATION & EXPERIENCE

• 10 Years of experience providing end user IT support and managing network and server infrastructure or some combination of experience and the following:
• Bachelor’s degree in Information Technology/Systems or a related field
• IT Certifications
• IT Training
  We are proud to be a company changing the status quo in our industry. Join us and work with curious and innovative people, creative problem solvers, risk-takers, and dedicated colleagues as we reimagine the future of Mass Spec.
  908 Devices does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

• Administer, monitor, and support on-premises servers, network infrastructure, and related systems at the Danbury CT location.
• Provide onsite IT support and remote support to offsite users as needed.
• Serve as the escalation point for complex technical issues, working closely with IT Support Specialist
• Own and manage the overall health, performance, and security of the Danbury CT IT environment.
• Monitor and manage the IT support queue, ensuring timely resolution of incidents and service requests.
• Perform hardware deployment, asset management, and lifecycle tracking:
• Provision new computers, manage moves/adds/changes.
• Maintain accurate records of hardware and software inventory.
• Order replacement parts and perform basic hardware repairs on laptops, desktops, and servers.
• Participate in IT onboarding for new employees, including workstation setup and introductory IT training.
• Participate in troubleshooting, maintenance, and improvement of onsite server and network infrastructure.
• Contribute to IT projects
• Deploy and support audio-visual equipment and services for meetings
• Maintain and expand internal documentation and knowledge base materials:
• Document recurring issues and resolutions to streamline future support.
• Contribute to enterprise communication efforts related to IT tools, updates, and best practices.
• Research and recommend solutions for continuous improvement in system reliability, efficiency, and user experience.
• Perform other related duties and responsibilities as assigned.