IT Systems Administrator 2 at The Farmer's Dog

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

100000.0

Posted On

19 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Systems Administration, Project Management, Security Management, Network Infrastructure, Helpdesk Support, Documentation, Jamf Pro, Microsoft Intune, macOS Administration, Windows Administration, Cisco Meraki, SaaS Administration, Communication Skills, Problem Solving, Customer Service, Technical Support

Industry

Manufacturing

Description

Who We Are The Farmer’s Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We’re starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers’ doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future. To date, The Farmer’s Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets. #LongLiveDogs What We Stand For and Where You’ll Come In We’re looking for an IT Systems Administrator 2 to join our department. In this role, you’ll lead IT projects end to end, strengthen the security and scalability of our systems, and keep our network and devices running at their best. You’ll tackle complex support issues, deliver exceptional service to employees across the organization, and play a key role in helping The Farmer’s Dog scale with confidence—always with a customer-first mindset that ensures our technology supports the humans and dogs we serve. One Team: We don’t think of ourselves as “Acquisition Marketers”, “Engineers”, “Data Analysts”, or “Product Managers”. Beyond denoting skill sets and areas of expertise, we don’t think departments matter. We’d rather align ourselves to the goals we’re working to achieve and make sure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems TOGETHER – getting the right people, with the right context, in the right rooms/Zooms to solve problems holistically. We are skeptical about everything and precious about nothing: Ideas can and should come from anywhere, and we aren’t tied to our own. We proactively source input. We talk to our customers and leads regularly and are quick to change course if we know there’s a better or more impactful way to solve problems. We consider the customer journey in all of our decisions: We know that no interaction exists in a silo and therefore understand how important every single one is. We ensure our strategy sets prospective and new customers up for success and drives long-term retention. We answer questions and address problems early and proactively. We understand the value of different channels, initiatives, and messages and know how to articulate impact and advocate for prioritization holistically. We Execute For Impact: We don’t subscribe to “best practices” or “industry KPIs”. We’re uninterested in how we compare to “benchmarks”; instead we orient ourselves around being the best we can possibly be. Similarly, we don’t subscribe to rigid or classical expectations of roles – i.e. acquisition is hyper-focused on improving customer retention and experience. We Are Focused and Work Without Assumption: We are not beholden to ideas. We have goals and believe everything beyond that is a series of hypotheses to validate. To that end, we seek to work in sequence and not in parallel. We constantly ask ourselves, “what’s the most important hypothesis I should be working on right now? How do I confirm or reject that hypothesis as fast as possible?”. We rarely have timelines/deadlines and are constantly taking in new information and adjusting our priorities accordingly. We don’t expect to be perfect the first time. How You'll Make An Impact Serve as the end-to-end owner of IT projects, managing initiatives that span both internal processes and cross-functional improvements. Proactively identify opportunities to improve systems and processes, driving greater efficiency and impact across the organization. Maintain the security and scalability of organizational systems and devices by implementing best-in-class configurations and practices. Design, deploy, manage, and document our MDM configurations for macOS and Windows, ensuring they are secure, efficient, and easy to maintain at scale. Manage and optimize our office network infrastructure to provide secure, reliable, and high-performance connectivity for all employees. Handle escalated helpdesk queries by troubleshooting and resolving complex technical and operational issues with a customer-first mindset. Create and maintain clear, accessible documentation for IT procedures, automations, and system configurations, enabling teammates across all levels to easily understand and use them. Deliver exceptional employee support across all channels, ensuring empathy, professionalism, and timely follow-up. Support our New York office and remote employees by handling requests for office technology, event logistics, and other workplace needs as they arise with consistency and care. We're Excited About You Because You have 5+ years of experience administering IT systems, managing devices at scale, and leading end-to-end projects in enterprise environments. You are passionate about technology, continually expanding your skills through learning and professional development, and always seeking innovative ways to enhance the IT experience across the organization. You are detail-oriented and committed to building secure, reliable, and scalable systems that employees can depend on. You have extensive experience configuring, deploying, and managing Jamf Pro and Microsoft Intune in enterprise environments. You have expertise administering macOS and Windows devices at scale, including policy creation, patch management, application deployment, automation workflows, and security compliance. You have hands-on experience configuring, monitoring, and supporting Cisco Meraki networking infrastructure. You have experience administering SaaS and cloud applications at scale. You are able to manage your workload with focus and independence, driving tasks and projects to timely completion. You have excellent people and communication skills (both written and verbal), can distill complex technical concepts for non-technical stakeholders, and are committed to delivering high-quality service. Office Guidelines We are an in-office culture, made of in-office people who thrive on the collaboration and magnetism of working in a shared space. We are seeking individuals who excel in this type of environment, where being present fosters deeper connections and engagement. Our Belonging Philosophy: At TFD, we believe Belonging is a shared commitment to creating a workplace where every person feels respected, valued, and empowered to be themselves. When people feel a true sense of belonging, they do their best work, take smart risks, and bring forward diverse perspectives — leading to stronger decisions and deeper relationships. We anchor this belief in a simple phrase: “Everyone’s welcome at the dog park.” No matter your background, identity, or role, there’s space for you here. There’s no one way to show up at the dog park— just shared space, mutual respect, and the freedom to be yourself. Being included is just the beginning, it’s about contributing your voice, growing through challenges, and building trust through shared goals. This philosophy guides how we lead, how we hire, how we communicate, and how we grow. We continuously evaluate to ensure we are creating a consistent experience that cultivates belonging for all employees, from hiring and performance reviews to talent development. We also believe Belonging happens in everyday moments of connection; lunch with a new teammate, a shared laugh, or a quick story about your weekend. Our structure includes biannual employee surveys, manager training, TFD camps, and support from Humans to ensure we’re listening and learning from our Team. Together, these efforts reflect what Belonging means at TFD: a culture where everyone can thrive. A Few of Our Best Benefits Dog-friendly office in Greenwich Village Market-competitive compensation and equity packages Comprehensive Healthcare, Dental, and Vision Company supported mental health benefits 12 week paid parental leave Competitive 401k plan with company match Flexible PTO Discounted fresh food for your pup Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug We commit to building a competitive compensation package and company environment for all individuals to thrive. We believe in competitive base compensation rooted in location specific market data and performance along with equity ownership in the company that allows every team member to build their personal wealth as the company grows, just as much as we believe in fostering a culture that supports our team members personally, professionally, and holistically. For this role the anticipated hiring base compensation range is $85,000 - $100,000 USD Annual and the compensation offered will include a robust market competitive package of base and equity. In addition to your base compensation offer you will also receive equity ownership in the company. More information about the value of this equity will be shared at the time of offer. This range is representative of NYC Market Data if you are applying to this role outside of the NYC area the range may change. Equal Employment Opportunity Statement The Farmer's Dog, Inc. is an equal employment opportunity employer and does not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status or any other legally protected characteristic or status. For more information, please visit Know Your Rights. Reasonable Accommodations TFD complies with applicable federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact humansops@thefarmersdog.com.

Responsibilities

The IT Systems Administrator 2 will lead IT projects end to end, ensuring the security and scalability of systems while providing exceptional service to employees. This role involves managing complex support issues and optimizing network infrastructure for high performance.