We are seeking an IT Systems Administrator who will maintain, administer, and support our application portfolio across the Laitram companies. This includes foundational functions such as application support and software lifecycle management for our global organization. This position will support various applications such as Infor XA, Solidworks/EPDM, Epicor, Autodesk, Rockwell, and others.
The ideal candidate will be an inquisitive, technical-minded individual, who enjoys troubleshooting and root cause analysis. He or she will work collaboratively with IT and Business teams to maintain the technology solutions which support key functions for our fast-paced Engineering teams.
This position will report to the IT Application Services Supervisor and will work closely with the Business Applications Team.
Laitram is comprised of four operating divisions - Intralox, Laitram Machinery, Lapeyre Stair, and Laitram Machine Shop. We employ more than 3,900 people worldwide and have 22 offices in 10 different countries. Laitram has continually been recognized for innovation and workplace excellence. Laitram is a vibrant, forward-thinking privately held company that brings innovation, integrity, and continuous improvement to every aspect of our work. To learn more about our company culture, philosophy, and benefits, please visit our Careers website.
Intralox, a division of Laitram, is the world’s leading global conveyance solutions provider filing 25 original US patent claims each year and offering direct service for a broad range of industries in more than 100 countries. We specialize in innovative technologies that have driven organic growth for a generation from $60 million to $1 billion and counting. Our products, combined with a powerful blend of expertise, services and global support, allow our customers to experience our uncompromising commitment to providing solutions that create lasting value

REQUIREMENTS:

• Bachelor’s degree in appropriate technical field or minimum 4 years proven IT experience
• Experience working with application support
• Familiarity with Windows PowerShell
• Self-managed; ability to work well alone and in a global team environment
• Ability to multi-task and prioritize assigned work according to business needs and priorities
• Strong analytical skills; ability to perform root cause analysis.
• Excellent written and verbal skills
• Willingness to travel internationally up to 20%, including occasional weekends or holidays.
• Physically able to lift up to 50 lbs, use ladders, bend, stoop, and operate hand tools.

DESIRED QUALIFICATIONS:

• MD-101: Managing Modern Desktops
• Familiarity with ServiceNow or similar IT management solution for ticket tracking/resolution
  EOE/M/F/Vet/Disable

• Configure, maintain, and monitor our software application portfolio.
• Document baseline application configurations and troubleshooting steps for IT Support resources
• Support lifecycle management activities such as application patching and upgrades
• Contribute to incident root cause analysis
• Configure, maintain, and monitor our application license utilization
• Work closely with outside vendors on continued application support and escalation when necessary
• Create Change Management documentation and ensure that our CMDB is appropriately maintained
• Research and recommend automated approaches for system administration tasks
• Participate in ITS/DS Projects to ensure complete understanding of new and upgraded systems
• Assist with managing vendor relationships, support service selection, and contract renewals
• Global travel opportunities as business needs require
• Participate in a 24x7 On-Call rotation
• Act as primary administrator for line of businesses applications such as Rockwell, warehouse scanners, cellular gateways, and Kronos clocks