Work from home + onsite client support across Sydney suburbs

Full-time | Part-time considered for the right candidate(If specifically desired)

About ClubIT

ClubIT is a growing Managed IT Services company providing IT support, cyber security, cloud, communications, networking and technology consulting to businesses across NSW.

We specialise in industries including Clubs & Gaming, Aged Care, Healthcare and other highly regulated organisations, where reliable technology and great support genuinely matter.

We're an innovative, agile team with a fairly relaxed culture. We're casual most of the time, but when it's game time, we're extremely professional and focused on getting the job done properly.

We also believe flexibility works.

For this Sydney-based role, your normal day-to-day helpdesk and remote support work will primarily be completed from home, rather than requiring you to sit in an office until 5pm.

You'll also regularly visit our Sydney clients for preventative maintenance, projects, troubleshooting and onsite support.

Our Sydney clients are predominantly located throughout the Sydney suburbs rather than the CBD, so you'll need to be comfortable travelling between client sites when required.

For us, it's about outcomes: doing great work, looking after the client and getting things done professionally and efficiently.

What You'll Be Doing

You'll work across a varied range of client environments, handling everything from everyday support requests through to more complex infrastructure and Microsoft 365 issues.

Day-to-day responsibilities may include:

• Diagnosing and resolving technical issues remotely using our support and management platforms
• Microsoft 365 administration and troubleshooting
• Microsoft Entra ID / Active Directory
• Windows Server environments
• Remote Desktop Services and RemoteApp environments
• Group Policy, authentication and user configuration
• Microsoft 365 Exchange Online and email troubleshooting
• Windows 10 and Windows 11 endpoints
• Networking, internet and Wi-Fi troubleshooting
• Microsoft SQL environments supporting industry-specific applications
• 3CX and business communications
• Endpoint, backup and security monitoring
• Preventative maintenance and proactive client checks
• Basic scripting and automation
• Assisting with infrastructure upgrades and technology projects

You'll be allocated work through our service management platform, but this isn't purely a reactive helpdesk role.

Between support requests you'll also perform proactive maintenance, review client systems, check backups and monitoring platforms, identify potential problems and look for opportunities to improve the client's environment before something breaks.

Onsite Client Work

A key part of this role is being ClubIT's technical presence in Sydney.

While much of your normal support work can be completed from home, you'll regularly attend client sites throughout the Sydney suburbs to perform:

• Preventative maintenance visits
• Technology health checks
• Infrastructure troubleshooting
• Network and Wi-Fi work
• Hardware installation and replacement
• Projects and upgrades
• Client meetings and technical reviews
• Escalated onsite support

You'll therefore need a current driver's licence and the ability to travel to client sites around Sydney.

The Person We're Looking For

Technical ability matters, but so does how you work with people.

Our clients need someone who can walk into their business, communicate confidently with management and staff, solve problems and represent ClubIT professionally.

We're looking for someone who can:

• Work efficiently and independently in a hybrid environment
• Take ownership of tickets and see problems through to resolution
• Prioritise work and meet service deadlines
• Communicate clearly with both technical and non-technical people
• Work collaboratively with our broader technical team
• Troubleshoot rather than simply follow a checklist
• Identify opportunities to improve client environments
• Maintain accurate documentation
• Be professional, approachable and customer focused
• Know when to escalate and when to keep digging
• Our preference is always quality over quantity. Closing a ticket quickly isn't useful if the problem hasn't