TECHNICAL SKILLS

• Demonstrates proficiency in Microsoft 365 administration (Identity, InTune, Exchange, Security, Teams, SharePoint).
• Shows expertise in Windows and Mac OS configuration, diagnostics, and Microsoft Office troubleshooting.
• Exhibits strong knowledge of ISO 27001, GDPR, Cyber Essentials, and PCI-DSS standards.
• Has experience with IT service desk tools, malware/vulnerability management, and security awareness platforms (e.g., KnowBe4).
• Displays familiarity with ITIL and ISO 9001/27001 frameworks.

SOFT SKILLS

• Approach work proactively, reliably, and enthusiastically with a passion for learning and growth.
• Manages tasks in a structured and methodical manner.
• Works independently and as part of a remote team, prioritising tasks effectively.
• Communicates excellently in written and verbal forms.
• Maintains a customer-centric focus with a track record of delivering excellence.

THE ROLE

The IT Systems Administrator will manage the company’s IT infrastructure, ensuring optimal performance, security, and compliance. The role involves building on existing technical and soft skills while deepening expertise in SaaS systems, Microsoft 365 services, and cybersecurity management.

KEY RESPONSIBILITIES:

• Microsoft 365 Management: Administers and maintains Microsoft 365 services, including Identity, InTune, Exchange, Security, SharePoint, Teams, and Teams Direct/Calling. Ensures performance, availability, and security of the M365 environment.
• Information Security: Implements and maintains security measures compliant with ISO 27001, GDPR, Cyber Essentials, and PCI-DSS. Conducts audits, risk assessments, and configures MFA/SSO and security awareness training.
• Machine Configuration & Diagnostics: Configures, deploys, and troubleshoots Windows and Mac systems. Performs system audits, updates, patches, and automates vulnerability fixes.
• Service Desk Operations: Provides internal IT support, manages incidents and service requests, and maintains documentation and knowledge base articles.
• System Integrations & Migrations: Supports integration and migration projects, collaborates with teams, and trains end-users on new systems.