IT SYSTEMS ADMINISTRATOR

Designer Group is seeking a highly motivated person to join our IT Department. This role is key for the Level 2 Technical Support of End Users across Designer Group and will be responsible for the day-to-day management of the system administration area of the business, installation, configuration, maintenance, operations and security of enterprise information systems and supporting our company’s IT infrastructure and multi-site network.

EDUCATION AND EXPERIENCE:

• Minimum 2 years as a desktop support analyst in IT infrastructure support and service delivery, ideally in an ITIL environment.
• Qualifications: Recognized IT qualifications or certifications (e.g., ITIL Foundation, Microsoft Modern Desktop Associate, MS Security Admin Associate, CompTIA A+) are advantageous.
• Customer Service: Essential good customer service skills.
• Issue Resolution: Demonstrated ability to resolve IT issues in a large-scale organization with multiple IT resolver groups.
• Technical Skills: High-level experience with MS Azure Active Directory (EntraID, Exchange Online, Intune), Windows 11, Microsoft Office suites (Office 365), Teams, SharePoint, and WiFi deployments (LTE routers and gateways).
• Cyber Security: Knowledge of cyber security topics.

CORE REQUIREMENTS:

Language Skills: Effective communication skills in English, both written and oral (Proficient User – C1).
Problem Solving: Strong problem-solving abilities.
Teamwork and Initiative: Ability to work both in a team and independently.
Pressure Handling: Ability to work under pressure with competing priorities.
Job Types: Full-time, Permanent
Pay: €35,000.00-€45,000.00 per year

Benefits:

• Company pension
• Employee discount
• On-site parking
• Wellness program

Schedule:

• Monday to Friday

Experience:

• IT support: 1 year (preferred)

Work Location: In perso

• First Point of Contact: Act as the initial contact for all IT queries.
• End-User IT Support: Respond to IT Service desk tickets, ensuring accurate documentation in line with ITIL practices.
• Incident Management: Handle IT requests and incident reports, prioritizing and escalating as necessary.
• Onboarding and Offboarding: Manage IT employee onboarding and offboarding processes, including user inductions.
• Account Administration: Administer user accounts across various systems.
• Hardware and Software Support: Provide support for hardware (desktops, laptops, smart devices) and software application installations.
• Documentation: Create and maintain troubleshooting guides and training materials.
• Implementation Support: Support the implementation of new IT hardware and applications, liaising with stakeholders and vendors.
• General IT Tasks: Build and deploy laptops using Intune, patch network points, troubleshoot printer problems, and support standard software packages.
• System Administration: Execute standard tasks such as reviewing system logs, monitoring jobs, and responding to system alerts.
• Team Support: Assist the wider IT team with the development, testing, and transition of new or upgraded applications and services.
• Other Duties: Carry out any other duties as required.