GBS Technologies is an independently owned and operated Wireless & IT Solutions Company operating in Atlantic Canada. Our IT Solutions provide small to medium-sized businesses (SMBs) with End-to-End IT services. We are expanding our team by seeking an IT Specialist to support, onboard, and maintain the systems of our clients.
We provide a comprehensive collaborative IT support service to our clients which includes on-site and remote support with email, hardware maintenance, server support, managed networks, managed endpoints, cloud security, backup, disaster recovery, and business voice services.
The successful candidate will have a combination of technical, and interpersonal skills, and work as part of a team to deliver a world-class customer experience.
We are looking for an individual who has a strong background working in environments that are client-facing, open to collaborating with colleagues, willingness, and ability to continuously learn new things and retain what has been learned, has competency in understanding IT systems, is empathetic, and is a strong communicator.

QUALIFICATIONS INCLUDE:

• Minimum of 2 years of experience in IT deskside/helpdesk support preferred.
• Industry certifications such as CompTIA, Microsoft, ITIL considered an asset.
• Experience with Microsoft Hyper-V or other virtualization environments.
• Strong experience with the administration of Microsoft 365 suite including Outlook, Teams, OneDrive, and SharePoint.
• Proficiency in Windows operating systems (Windows 7, 8, 10)
• Familiarity with ServiceNow or other ticketing systems
• Experience with Microsoft Azure Virtual Desktop (AVD) environments considered an asset.
• Experience with server environments including domain controllers, on-prem AD, and Azure AD, user permissions, and roles.
• Exposure to ITIL Incident, problem and change management processes would be an asset.
• Excellent communication skills, with the ability to communicate effectively across broad levels of client representatives from highly technical employees to senior executives.
• Strong critical thinking skills and the ability to solve complex problems in a timely manner.
• Proven ability to take initiative and be punctual, dependable, with a passion for IT and customer service.
• Bilingual in French and English not required but considered an asset.
• A valid driver’s license is required for this position as travel may be necessary.
• Legally able to work in Canada.

Please refer the Job description for details