IT Systems Administrator at Hall of Fame Village

Canton, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft 365 Administration, Entra ID, Exchange Online, SharePoint, OneDrive, Intune, Defender, Windows OS Support, MacOS Support, Network Support, Help Desk Support, Troubleshooting, Documentation, Vendor Coordination, Cybersecurity Best Practices, Disaster Recovery

Industry

Entertainment Providers

Description

Description Job Summary: The Information Technology (IT) Systems Administrator (Operations & Support) is primarily responsible for maintaining, supporting, and optimizing the technology environment that supports the Hall of Fame Village staff, facilities, and event operations. This role ensures reliable day-to-day IT operations, strong end-user support, and consistent execution of IT processes across a real-estate and event-driven campus. This position combines systems administration and Tier 1/Tier 2 help desk responsibilities, with an emphasis on customer service, documentation, and operational ownership. It is a hands-on, on-site role suited for a mid-level IT professional who can work independently, follow standards, and coordinate with vendors or managed service partners for advanced engineering needs. Primary Responsibilities: IT Operations & Systems Administration Administer Microsoft 365 services including Entra ID, Exchange Online, Teams, SharePoint, OneDrive, Intune, and Defender. Manage user onboarding and offboarding, permissions, MFA, and device enrollment. Maintain and support Windows and macOS operating systems across campus. Monitor system health, backups, patching, and security updates. Support Microsoft Teams Calling, phone systems, and conference room technology. Maintain documentation, diagrams, and operational runbooks. Network & Infrastructure Support Provide first-line operational support for switches, wireless access points, and firewalls. Monitor network performance and alerts using existing monitoring tools. Coordinate with external vendors and service providers for advanced networking, fiber, or security issues. Track warranties, renewals, and lifecycle status of infrastructure assets. This role is not responsible for designing network architecture but is expected to understand the environment well enough to support, document, and escalate effectively. Help Desk & End-User Support Provide Tier 1 and Tier 2 technical support to campus users and event staff. Troubleshoot laptops, desktops, printers, scanners, mobile devices, and applications. Respond to and document support requests in the ticketing system. Assist with technology setup for new hires, contractors, and departing employees. Provide basic user training on systems and cybersecurity best practice. Security, Governance & Process Enforce cybersecurity best practices and least-privilege access standards. Assist with backup validation and disaster recovery testing. Support governance for Microsoft 365 usage, data sharing, and retention. Assist with compliance and documentation related to IT policies and procedures. PART-TIME/HOURLY/NON-EXEMPT Requirements Core Competencies: Operational Ownership & Accountability – Takes responsibility for day-to-day IT operations, follows issues through to resolution, and ensures systems are reliable and documented. Customer Service & Communication – Provides clear, professional, and patient support to staff, vendors, and event partners; communicates technical concepts in a practical, understandable way. Execution & Follow-Through – Able to take defined processes and execute consistently, even in fast-paced or event-driven environments. Learning Agility – Learns new systems, platforms, and processes quickly; adapts to evolving campus technology needs. Collaboration & Vendor Coordination – Works effectively with internal stakeholders and external vendors/MSPs to resolve issues and escalate appropriately. Security & Risk Awareness – Understands the importance of access control, endpoint security, backups, and recovery—even if not the primary designer of those systems. Documentation & Process Discipline – Values documentation, standardization, and repeatable processes to reduce risk and dependency on tribal knowledge. Adaptability in Dynamic Environments – Comfortable supporting a real-estate and event-based campus with changing priorities, schedules, and usage patterns. Required Knowledge, Skills, & Desired Qualifications: 3–5 years of hands-on experience in IT operations, systems administration, or help desk support. Strong experience administering Microsoft 365 and Entra ID. Experience supporting Windows and macOS endpoints, including laptops, desktops, and mobile devices. Working knowledge of networking fundamentals (switches, Wi-Fi, firewalls). Experience responding to support tickets and providing customer-focused technical assistance. Strong communication skills and the ability to build trust with internal and external stakeholders. Ability to work independently in an on-site, campus-based environment. Must reside in the Canton, Ohio area (this is an on-site position). Experience with Intune, MDM deployment, and endpoint compliance preferred. Exposure to backup and disaster recovery tools preferred. Familiarity with Jira or similar ticketing systems preferred. Experience coordinating with vendors, MSPs, or external technology partners preferred. Experience supporting conference rooms, AV-adjacent systems, or event-driven environments preferred. Physical Requirements for Position: Part-time, on-site position in Canton, Ohio. Must be available to work across campus facilities, including indoor and outdoor environments. Ability to lift up to 30 pounds and work in varied Ohio weather conditions. Ability to move safely through construction zones, uneven terrain, and event spaces. Must be able to hear, see, and speak. This role IS: Operationally focused Hands on and visible across campus Responsible for consistency, documentation, and follow through A primary owner of day to day IT health This role IS NOT: A senior network architect role A purely help desk or call center position An entry level or intern position Hall of Fame Resort & Entertainment Company and its subsidiaries are equal opportunity employers.

Responsibilities

The IT Systems Administrator is primarily responsible for maintaining, supporting, and optimizing the technology environment for staff, facilities, and event operations, ensuring reliable day-to-day IT operations and strong end-user support. Key duties include administering Microsoft 365 services, managing user lifecycles, providing Tier 1/Tier 2 help desk support, and maintaining system health, backups, and documentation.