Job Title: Systems Administrator II
Overview: Are you humble and intelligent? Do you complete a task with detailed excellence? We are seeking a Systems Administrator II who thrives on working in rapidly expanding and evolving IT environments.
The Company: Anderson Technologies is a family-founded IT consulting and managed IT services provider for over 30 years in the St. Louis area and beyond. We are a growing firm known for providing creative, well-engineered solutions to our clients and acting with honesty and integrity in all we do.
Systems Administrator II: This technical position will primarily be responsible for managing larger clients who often have multi-office network environments. In this fast-paced environment, you will be performing systems and network administration on a day-to-day basis as well as troubleshooting client escalations. Competence in the following areas is required: servers, workstations, network infrastructure, data storage, cloud services, and network applications with an emphasis on Microsoft Windows server and cybersecurity services. Additionally, a basic understanding of a range of software applications (Sage, Quickbooks, SAP, etc.) is needed. Work will be performed remotely at our main office as well as onsite at client locations.

QUALIFICATIONS AND SKILLS:

• 5 years of System Administrator experience with demonstrated understanding of how to trouble shoot and resolve a variety of IT support needs.
• Exceptional Customer Service: Excellent interpersonal and communication skills - including strong phone skills - are essential for effectively interacting with users, understanding their needs, and providing assistance in a professional and courteous manner.
• Critical Thinker: Effectively combine active listening with IT knowledge to troubleshoot and resolve complex technical issues
• Persistent: Ability to grapple with larger IT issues and remain steadfast when working towards the resolution.
• Independent: Ability to prioritize tasks and manage workload effectively without daily direction.
• Meticulous: Detailed and thorough in executing daily tasks to ensure accuracy and quality in deliverables.
• Strong Writing: Ability to document all situations and applications clearly, concisely and coherently.
• Degree: Bachelors degree or equivalent experience/certifications

ADDITIONAL TECHNICAL SKILLS:

• A+ certification
• Network+ certification
• Security+ certification
• Cloud focused certification
• Highly proficient in desktop IT technologies (Windows 10, 11, Mac OS X, Microsoft offerings including Microsoft 365, Azure, etc.)
• Strong security certifications or specified training/experience
• Understanding of Windows registry, group policies, event logs, application log files and other configuration/information files
• Understanding backup applications and hardware
• Windows Server installation, configuration, and administration
• Active Directory management and troubleshooting
• Microsoft Server installation, configuration, and administration
• Microsoft 365 services implementation, configuration, and administration
• A good understanding of networking (TCP/IP, DNS, DHCP) and Internet fundamentals
• A broad understanding of Storage and Virtualization technologies
  Salary Range - $75,000 - $90,000

• Monitor and maintain client computer and network infrastructure to ensure optimal performance, reliability, and security.
• Independently manage projects for a variety of clients
• Answer customer calls and provide support to help resolve technical issues in addition to being a resource for client escalations.
• Review systems and key indicators on daily basis.
• Assist users via various channels such as in-person, phone, email, or chat, ensuring excellent customer service and satisfaction.
• Proactively monitor, document, and report administration activities and network operating environment information.
• Extend knowledge of IT networking skills (firewalls, switches, wireless access points) as well as client backups and business continuity verifications.
• Identify opportunities to further assist clients and succeed in their environments.
• Support with client hardware replacements and migrations and assist with larger projects, conversions and core application upgrades.
• Facilitate status meetings with client and account team.
• There may be an opportunity to mentor junior level team members