What You'll Do

As an IT Systems Administrator, you will provide responsive, customer-focused IT support to colleagues across the business, ensuring seamless onboarding, offboarding, device lifecycle management, and resolution of day-to-day technology issues. Support the Global Operations Centre by managing IT assets, coordinating equipment provisioning and returns, maintaining accurate inventory records, and contributing to the efficient delivery of IT services. Responsibilities fall into the following main areas:

• Provide exceptional customer service and technical support to internal users across the business
• Manage user onboarding, transfers, and offboarding activities, ensuring accounts, devices, licences, and access permissions are correctly provisioned
• Configure, deploy, and support laptops, mobile devices, peripherals, and collaboration technologies
• Coordinate equipment returns, device refresh programs, and hardware replacement activities
• Maintain accurate IT asset, inventory, and configuration records
• Monitor and fulfil service requests, incidents, and operational tasks within agreed service levels
• Assist users with Microsoft 365 applications, authentication issues, collaboration tools, and endpoint support
• Coordinate with global IT teams and vendors to resolve incidents and service requests
• Support meeting rooms, audio-visual equipment, and workplace technology
• Maintain operational documentation, procedures, and knowledge base articles
• Assist with procurement activities and the management of hardware and software assets
• Support compliance with organisational security policies and operational processes
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