Are you looking to join one of Canada’s Greatest Places to Work and be a part of making it even better?
Mister Safety Shoes’ mission is making workdays better. We are a proudly Canadian retail company specializing in safety footwear and clothing. Founded in 1972, we are continuously growing our presence across Canada through our retail store locations and ‘shoemobiles’. The values of caring, respect, and exceptional service start with our team. It’s a philosophy we live throughout the company, making workdays better for each other and our customers.

KNOWLEDGE AND SKILLS

• Strong knowledge of Microsoft Office 365 administration and troubleshooting.
• Certifications such as Microsoft 365 Certified: Fundamentals (MS-900) are considered an asset.
• Experience in IT helpdesk, technical support, or a similar role is considered an asset.
• Demonstrates technological proficiency necessary for handling the technical databases and programs essential for job responsibilities.
• Demonstrates strong verbal and written communication skills to effectively communicate with internal teams, ensuring clear and concise information exchange.
• Contributes to a positive work environment through adherence to established policies and embodiment of organizational culture.
• Strong working knowledge of Office 365
• PHP and MySQL knowledge
• Experience working with Jira

ABILITIES

• Ability to problem solve and handle challenging situations with a calm and professional demeanor.
• Ability to convey information relating to IT systems in a clear and understandable manner.
• Ability to organize and manage multiple tasks and prioritize effectively.

CONDITIONS OF EMPLOYMENT

• Permanent, Full-time, 40+ hours per week
• Legally entitled to work in Canada under relevant provincial or territorial legislation and regulations.
  This job description overview outlines general job responsibilities, which are subject to change based on evolving business needs.

PURPOSE:

The IT Systems Administrator & Support is responsible for troubleshooting Office 365 applications, managing user accounts, and assisting employees with various IT-related concerns. This role contributes by maintaining system efficiency, security, and overall user satisfaction.