IT Systems Administrator - Treasure Island at Equus

South San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

85677.75

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Technical Assistance, Helpdesk, Remote Support, Ticket Management, Software Installation, Inventory Management, Communication, Interpersonal Skills, Attention To Detail, Prioritization, Customer Service, Azure, Microsoft Products

Industry

Civic and Social Organizations

Description

Company Description Our Job Corps programs provide life-changing services that help young people succeed in school, obtain good jobs, excel in their chosen fields, and serve as contributing members of their communities. We accomplish this through an intense commitment to safety, quality service, excellence, and partnerships. Job Description Diagnose and resolve IT issues efficiently while delivering exceptional service. Providing entry-level technical assistance to end-users. Answer incoming IT support related calls from the staff and aim to resolve these tickets over the phone or MS TEAMS. Escalate complex problems to City of New Orleans and/or Equus corporate IT departments accordingly. Submit and respond to IT-related request tickets. Perform basic troubleshooting and setup for computers and mobile devices. Install software as approved and directed. Mange inventory of tech equipment. Other projects as assigned. Qualifications Sills and Qualifications: An associate degree in an information technology related field or equivalent experience. 1-3 years of experience in a helpdesk, desktop, or network related role. Experience in providing technical support to customers remotely. Ability to diagnose and troubleshoot technical problems remotely. Excellent communication and interpersonal skills. Attention to detail and accuracy. Ability to work independently and as part of a team. Ability to prioritize and manage multiple tasks. Excelletn customer service skills. Experience with Azure and other Microsoft products preferred. Certifications in Azure, PC hardware and network preferred. Additional Information All your information will be kept confidential according to EEO guidelines. Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions. When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others. At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law. Job Title: IT Service Desk Analyst (433802) State Location: KY Compensation: USD 76659.04 - USD 85677.75 - yearly

Responsibilities

The role involves diagnosing and resolving IT issues efficiently while providing entry-level technical assistance to end-users, primarily through handling support calls and managing IT request tickets. Responsibilities also include performing basic setup/troubleshooting for devices, installing approved software, and managing technology equipment inventory.