IT Systems Administrator at Vantage Group

, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

105000.0

Posted On

26 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Systems Administration, Vendor Support Management, SLA Management, Infrastructure Upgrades, Technical Troubleshooting, Hardware Maintenance, Software Maintenance, Network Troubleshooting, Remote Access Tools, VPN Support, CUPPS, CUSS, FIDS, BRS, VoIP Support, Microsoft 365 Administration

Industry

Venture Capital and Private Equity Principals

Description

About Vantage Group Vantage Group is a global leader in airport and transportation investment, development, management, and advisor services. Since 1994, Vantage's corporate and network-wide team has managed an award-winning portfolio, building strong partnerships that integrate global expertise and local know-how to solve complex transportation challenges at every network location. Over three decades, Vantage has built a track record of creating customized solutions to transform airports and transportation centers that benefit the passengers, stakeholders, and communities they serve. Vantage is a wholly owned strategic platform of Investcorp Corsair Infrastructure Partners for capital deployment in the airport and transportation sectors. Visit vantagegroup.com to learn more. The Role The IT Systems Administrator will be responsible for supporting day-to-day IT operations at JFK Terminal 7, ensuring the stability and performance of key airport and corporate systems. This role serves as a liaison across internal teams and external partners, while delivering hands-on technical support and managing critical infrastructure. Duties and Responsibilities Serve as the primary contact in providing support to internal company end users and stakeholders. Provide vendor support management, including vendor staffing, handling escalations, SLAs, and contract performance. Maintain strong working relationships with terminal tenants, airlines, contractors, and agency partners including the Port Authority, CISA, TSA & CBP. Lead and assist with IT projects, including implementation of new IT systems, systems upgrades, and infrastructure upgrades. Apply technical expertise to resolve complex problems, recommend alternatives, and clearly communicate solutions. Troubleshoot, analyze, resolve, and accurately document various technical problems and resolutions (i.e. software, hardware and company specific applications) Set up and maintenance of workstations (desktop and laptop), printers, and printing services. Provide Network/Application troubleshooting skills Supporting remote employees with remote access tools/VPN Provide support and administration for various IT systems, including Airport specific IT systems (e.g., CUPPS, CUSS, FIDS, BRS) Provide VoIP support, including airline and gate operations, announcement systems. Perform new user IT training and communication of IT policies and standards Maintaining hardware/software inventories and financial tools Other duties as required or assigned from time to time. Primary Qualifications Bachelor's or associate degree in information technology, Computer Science, or a minimum of 5 years of relevant experience in the field. 5+ years of experience supporting IT infrastructure in operations-critical environments. Strong understanding of data and its role in driving operational effectiveness and informed decision-making. Preferred knowledge of cybersecurity concepts and industry frameworks, such as NIST and ISO. Preferred understanding of networking. Demonstrated experience leading and managing IT projects (e.g., system rollouts, migrations, infrastructure upgrades) Demonstrated ability to operate effectively in a matrix organization, engaging with diverse stakeholders including Port Authority, TSA, Airlines, and the Vantage Global Security team, to ensure alignment with security and operational objectives. Proven track record in vendor relationship management, encompassing contract negotiations, SLA monitoring, and performance optimization. Proven ability to thrive in high-pressure environments while managing multiple concurrent workstreams. Strong verbal and written communication skills, with a track record of effectively engaging stakeholders across all levels of an organization. Prior experience in a help desk or IT support role. IT administrator knowledge of Microsoft 365, including Exchange Online, Teams, SharePoint administration. About You A preference for working with an entrepreneurial, fast-paced team Demonstrated business acumen coupled with strategic, analytical and creative skills and advanced problem solving abilities Highly organized with demonstrated project and change management skills An ability to manage multiple projects, while staying on budget and delivering on time without compromising quality Strong verbal and written communication skills, and, A passion for learning Primary Work Location: Terminal 7 - JFK Airport, NY What We Offer In addition to a competitive compensation and benefits package, career progression, and access to a global team of talented professionals, we are growing and offer boundless opportunities to make your mark. If you share our sense of adventure, come, and join us for the journey. The salary range for this position is $81,500 - $105,000. To Apply Please visit our Careers page at: https://www.vantagegroup.com/careers/ and follow prompts to apply with your cover letter and résumé. All qualified candidates who are legally entitled to work in the US will be considered. At Vantage Group, we seek and welcome unique backgrounds, perspectives, experiences and skills. As a global organization, we are always looking for differentiated points of view. We know that a diverse, inclusive and empowered workforce is essential to our shared success, and we invite you to join us for the journey.

Responsibilities

The IT Systems Administrator will support daily IT operations at JFK Terminal 7, focusing on the stability and performance of airport and corporate systems. Key duties include providing hands-on technical support, managing critical infrastructure, and serving as a liaison with internal teams and external partners like the Port Authority and TSA.