Job type: Full time
Hours: 40 per week, Monday to Friday
Salary: up to £45k (Subject to skills and experience)
Location: Office Based (at Southampton with occasional remote working)

THE ROLE

We’re looking for a Systems Analyst as part of our IT team to help maintain, support, and improve both our business processes and applications with a particular focus on our ERP system, Intact iQ.
You’ll work closely with different teams across the business to understand our systems and ensure they are efficient, user-friendly, and continuously improving.

RESPONSIBILITIES:

• Gain an understanding of user needs and business processes
• Identify and specify improvements to business processes
• Build, test and implement system changes
• Create end user documentation, and provide training where necessary
• Deliver 2nd line support for business applications and hardware, resolving incidents and service requests within agreed SLAs