Responsible for providing setup, management and support for Windows infrastructure, including network, cabling, desktop, peripheral, and software installations, changes and troubleshooting. Provides system and software support and assists in the development of procedures and documentation.

• IT administration: Provides administration for the Active Directory System and Windows servers including user access, configuration and setup as well as administration for the Pelican email system including user access and setup. Helps administer the corporate backup solution, including creation, modification and validation of backup jobs.
• IT user support: Handles service requests from management and end-users related to new installations, changes, break/fix, and troubleshooting and is responsible for help desk application and ticketing system. Provides support for end users with systems and software problems and questions.
• IT Project Management: Manages the implementation of business-relevant IT projects and initiatives. Manages vendor relationships for software and hardware, including price negotiations, lease-buyout decisions, system assignments and software capabilities. Develops procedures, tutorials, training guides and documentation.
• IT infrastructure and security: Helps manage the corporate infrastructure monitoring system which includes setup and management of notifications for all global systems. Proactively provides patch management and upgrades to ensure the highest level of support and security.

• What We’re Looking For:Bachelor’s degree in computer science or equivalent work experience.
• Minimum of 5+ years’ experience with Windows operating systems and relevant software packages, including MS Office applications.
• Must be proficient in English and German.
• Proficient working with end users in a networked mixed OS client/server environment.
• Experienced with Network/Systems Monitoring Solutions.
• Ability to troubleshoot network, desktops, printers, peripherals, and wireless both OS and hardware.
• Highly motivated team player with strong communication skills able to perform assigned tasks with minimal supervision.
• Able to manage multiple projects simultaneously from beginning to completion in a fast paced organization and to interact effectively and cooperatively with employees at all levels.
• Must be flexible with work schedules and be available in case of emergencies to work overtime on evenings and weekends, with potentially short notice.
• Must maintain working knowledge of current IT trends and technologies and provide insights to team as appropriate.
• Must maintain working knowledge of cybersecurity best practices, enforce security standards, and escalate as necessary, having also a good understanding of GDPR rules.
• Actively supports and complies with Pelican’s objectives, guidelines and commitment to Quality and Safety, with an emphasis on continual improvement.
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