IT Systems Analyst at Redgrave LLP

Chantilly, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

115000.0

Posted On

30 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows Endpoint Troubleshooting, Microsoft 365 Administration, Azure Active Directory, Microsoft Intune, Apple Business Manager, Mobile Device Management, User Lifecycle Management, SOP Documentation, Technical Communication, Queue Management, Tier-Two Support, Device Provisioning

Industry

Law Practice

Description

IT SYSTEMS ANALYST Full-Time | Exempt | Reports to Chief Information Officer Compensation: $85,000 = $115,000 DOE THE OPPORTUNITY Redgrave LLP is making meaningful technology investments — and we need a sharp, hands-on IT professional to help us execute. This is a newly created role with real ownership: you won't be watching someone else manage tickets or provision devices. You'll be the one driving it. As our IT Systems Analyst, you'll be the primary operational backbone of a lean, high-performing IT team. You'll own tier-two support, device lifecycle management, and user onboarding/offboarding — work that directly impacts the experience of every attorney and staff member at the firm. Reporting to the CIO with close day-to-day collaboration with the IT Systems Manager, you'll have the visibility and authority to make a difference. WHAT YOU’LL DO Tier-Two Support & MSP Coordination * Serve as the primary internal escalation point for helpdesk requests * Triage and resolve end-user issues across Windows, Microsoft 365, and legal tech platforms * Coordinate with the Managed Service Provider (MSP) on open tickets, ensuring resolution to firm standards * Build runbooks and self-service resources to reduce recurring issues Device Lifecycle & MDM Management * Manage device enrollment, configuration, and lifecycle via Apple Business Manager (ABM) and Microsoft Intune * Execute device provisioning for new hires — imaging, policy application, and app deployment * Drive the firm's phased ABM mobile device transition, maintaining Intune policy compliance across the fleet * Maintain accurate device inventory aligned with firm security standards Onboarding & Offboarding * Own end-to-end IT onboarding and offboarding: account provisioning, device setup, access management, and IT orientation sessions * Partner with HR to ensure timely, accurate execution of user lifecycle workflows * Maintain onboarding/offboarding checklists in compliance with firm access control policies Hardware Refresh & Infrastructure Support * Coordinate hardware procurement, imaging, and deployment for the firm's refresh program * Track inventory, refresh cycles, and warranty status * Provide hands-on support to the IT Systems Manager on Microsoft 365 projects, migrations, and platform upgrades * Contribute to IT documentation, SOPs, and runbooks that keep the team operating at scale SKILLS REQUIRED These are the capabilities that will define success in this role: * Windows Endpoint Expertise: Hands-on ability to troubleshoot and resolve issues across Windows environments and Microsoft 365 applications with minimal escalation * Microsoft 365 Administration: Working knowledge of Exchange Online, SharePoint, Teams, and Azure Active Directory (Entra ID) for user management and access control * Mobile Device Management (MDM): Familiarity with Microsoft Intune and/or Apple Business Manager for device enrollment, policy application, and lifecycle management * User Lifecycle Management: Proven ability to execute onboarding and offboarding workflows accurately — account provisioning, device setup, and multi-system access management * Documentation Discipline: Ability to create clear, repeatable SOPs and runbooks that reduce reliance on institutional knowledge * Systematic Troubleshooting: A methodical, logical approach to diagnosing endpoint, application, and connectivity issues — always with an eye toward documenting resolutions * Professional Communication: Confident communicating technical concepts to attorneys and non-technical staff at all levels * Priority & Queue Management: Ability to manage concurrent support tickets, provisioning requests, and projects without losing track of open items QUALIFICATIONS Required * 2–4 years of experience in IT support, systems administration, or infrastructure * Demonstrated experience with Windows endpoint support in a managed enterprise environment * Experience managing user accounts and access in Microsoft 365 / Azure Active Directory (Entra ID) * Solid understanding of onboarding/offboarding workflows and IT access control practices * Strong troubleshooting skills with a documentation-oriented approach to problem resolution * Clear, professional communication with users at all levels Preferred * Experience with Microsoft Intune and/or Apple Business Manager for device enrollment and policy management * Familiarity with Microsoft 365 administration (Exchange Online, SharePoint, Teams) * Experience in a law firm, legal services, or professional services environment * Familiarity with legal technology platforms (e.g., iManage or equivalent document management systems) * Experience coordinating with a managed service provider in a hybrid IT model * Microsoft 365 Fundamentals (MS-900) or equivalent certification COMPENSATION & BENEFITS * Base salary: $85,000 – $115,000 DOE * Comprehensive health, dental, and vision; 401(k) with firm contributions and Cash Balance Pension Plan; HSA and FSA * Generous PTO, paid holidays, hybrid flexibility, and professional development support HOW TO APPLY Submit your resume and a brief cover letter to apply. Applications are reviewed on a rolling basis.

Responsibilities

The IT Systems Analyst serves as the primary operational backbone for tier-two support, device lifecycle management, and user onboarding/offboarding. They coordinate with the MSP and manage endpoint configuration via Intune and Apple Business Manager to support firm-wide technology operations.