Responsibilities

• Support Microsoft 365 operational initiatives, governance efforts, and platform improvements across Teams, SharePoint, OneDrive, Exchange, and Entra ID.
• Analyze ticket trends and recurring issues to find opportunities for process improvement, automation, and operational efficiency.
• Maintain and improve runbooks, knowledge articles, process documentation, and operational procedures.
• Support identity and access governance activities including RBAC, MFA, PIM, role assignments, and access reviews.
• Coordinate intake, tracking, and documentation of Microsoft 365 integration requests and operational workflows.
• Gather requirements and coordinate with engineering, security, governance, and support teams to move initiatives through review and implementation processes.
• Support high-priority incidents and blocking issues through coordination, communication, tracking, and follow-up activities.
• Facilitate meetings, stand-ups, and cross-functional discussions to help maintain alignment and execution across teams.
• Develop and sustain project tracking, status updates, reporting, dashboards, and operational communications.
• Support testing, rollout coordination, validation activities, and post-implementation follow-up for platform changes and enhancements.
• Work within enterprise ITSM processes and platforms such as ServiceNow or Jira Service Management.
• Partner with technical teams to support workflow automation and operational improvements using PowerShell, Microsoft Graph, Power Platform, or related technologies.
• Assist with adoption, communication, and change management initiatives associated with Microsoft 365 and collaboration technologies.
• Maintain strong communication and coordination across technical teams, leadership, vendors, and business collaborators.
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Qualifications

• 3–5+ years providing support for Microsoft 365 technologies in a corporate setting.
• Practical experience with Microsoft Teams, SharePoint Online, OneDrive, Exchange Online, and Microsoft Entra ID.
• Experience working within enterprise ITSM settings such as ServiceNow or Jira Service Management.
• Knowledge of identity and access governance principles including RBAC, MFA, PIM, and Conditional Access.
• Strong organizational, communication, documentation, and collaborator coordination skills.
• Experience supporting operational processes, governance workflows, or technical initiatives across cross-functional teams.
• Strong analytical and problem-solving skills combined with the capacity to handle several priorities at once.
• Familiarity with Agile methodologies, Scrum practices, and team coordination workflows.
• Experience developing documentation, reports, presentations, and operational communications.
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Preferred

• Experience providing support for Microsoft 365 governance, platform operations, or tenant modernization initiatives in enterprise environments.
• Familiarity with Microsoft Intune, identity governance, and enterprise security guidelines.
• Exposure to PowerShell, Power Platform, Microsoft Graph, automation workflows, or reporting solutions.
• Experience coordinating integrations, migrations, or operational improvement initiatives.
• Exposure to Generative AI technologies such as Microsoft 365 Copilot, ChatGPT Enterprise/OpenAI, Anthropic Claude, Gemini, or similar enterprise AI platforms.
• Experience supporting additional SaaS platforms such as Google Workspace, ServiceNow, Salesforce, or others.
• Experience supporting large-scale collaboration environments with a focus on operational improvement and governance.
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Salary

50,000 - 83,000 Euros