Key Responsibilities

Duties will include but not be limited to: 

• Provide first-line technical support to end users, including troubleshooting hardware and software issues, resolving password and access problems, and ensuring timely ticket resolution.
• Assist in maintaining network infrastructure by monitoring connectivity, performing routine checks on switches, routers, and wireless access points, and escalating complex issues as needed.
• Support the installation, configuration, and maintenance of servers, end-user devices (desktops, laptops and mobile devices) and printers. Carry out routine system health checks and patch management under supervision.
• Perform basic security tasks such as user account provisioning, monitoring for unauthorised access, supporting antivirus and endpoint protection updates, and assisting with regular audits of security policies.
• Maintain accurate records of support activities, asset inventories, and changes to systems and security settings.
• Work closely with senior IT staff and third-party suppliers to escalate issues, participate in team meetings, and contribute to continuous improvement initiatives.
• Maintain file and user security, permissions and security/administration tools in line with IMI PLCs policies and ‘Cyber Essential Plus’ best practice. 
• Administer the IT infrastructure, including Microsoft Active Directory, VMware Environment and Microsoft 365. 
• Administer the back up system, ensuring appropriate business continuity and disaster recovery procedures and protocol.

Critical Competencies for Success

• Excellent demonstrable knowledge of Windows 11, Windows Server (2019+), Microsoft Active Directory Domain Services, VMware vSphere, Microsoft 365, Cisco Network Switches and Wireless. 
• Strong understanding of networking and how local IT networks are set up. 
• Demonstrable experience deploying laptops/PCs with imaging tools and equipment to a standardised build. 
• Demonstrable ability to demonstrate a positive attitude and work calmly under pressure.
• Demonstrable ability to form strong relationships with customers and colleagues and end-users to ensure that they are delighted with the service.
• Flexibility with the ability to work to deadlines and the determination to see a job through to a satisfactory conclusion.
• Articulate communication skills, both written and verbal.
• Excellent organisational and planning skills, with practical knowledge of planning toolsets.
• Demonstrable desire to succeed, with the ability to work as part of a team or independently.
• High level of attention to detail.