04/12/2023
Full time
Ross on Wye
Reporting to the Head of IT – The System and Hardware Support Coordinator serves as a linchpin within the IT department, ensuring the seamless functioning of both hardware and software systems across the organisation. This role focuses on creating and managing user accounts, maintaining system integrity, and providing daily support to both engineers and office staff to promote efficient operational flow. Additionally, the coordinator is responsible for managing telecommunication devices, ensuring data security, and providing customised data solutions to meet the specific needs of the organisation.

EXPERIENCE, SKILLS AND REQUIREMENTS:

• Technical Proficiency
• Solid understanding of Microsoft Office Suite, especially Excel for creating macros
• Microsoft 365 knowledge
• Familiarity with SQL for data manipulation and exports
• Proficient in Active Directory (AD) management including Azure AD and other Microsoft services
• Knowledge of mobile device management, particularly Airwatch
• Experience in setting up and troubleshooting hardware, including mobile phones and workstations
• Familiarity with VPN and Wi-Fi configurations
• Problem-Solving Skills
• Strong analytical and problem-solving abilities to diagnose and fix issues efficiently
• Ability to adapt and find solutions to new challenges as they arise
• Communication Skills
• Excellent verbal and written communication skills to liaise effectively with both technical and non-technical staff
• Ability to create clear and concise documentation for internal procedures and system configurations
• Teamwork and Leadership
• Ability to work well in a team, as well as independently when required
• Experience in leading or coordinating small projects or teams would be advantageous
• Customer Service Skills
• Strong interpersonal skills with a focus on customer service, for both internal and external stakeholders
• Ability to explain technical concepts to non-technical users in an understandable manner
• Professional Experience
• A minimum of 2-3 years of experience in a similar role is highly desirable
• Relevant certifications in IT, such as CompTIA A+, Network+, or Microsoft certifications, are advantageous

• Create and manage user accounts and email mailboxes
• Maintain and update Active Directory (AD) with accurate contact information
• Administer multi-factor authentication (MFA) for all new users
• Write and implement Excel macros and SQL queries for data exports
• Set up and manage mobile devices for new starters, enrolling them onto Airwatch
• Provide technical support to engineers and office staff, including password resets and general advice on Microsoft products
• Offer general user support
• Update site contacts and pricelists
• Create new sites, monitoring regimes, and user accounts for both engineers and office-based staff
• Ensure up-to-date rules on the .19 server for IRIS notifications
• Prepare and distribute weekly PM calls for the upcoming week
• Notify upcoming calls for the next week
• Create PM calls, contracts, and notify calls for the upcoming month
• Update existing contracts to include new sites, regimes, patterns, tasks, calls, and skills
• Create and manage user accounts and email mailboxes
• Assign or remove Microsoft licenses as required
• Manage and customise email services, including distribution groups
• Business-specific application support – creating PM visits for the following week and month
• Commitment to continuous learning and development