Minimum Qualifications:

• Considerable knowledge of current information technology trends and capabilities.Typically gained by a bachelor’s degree directly related to information technology OR at least four years of work experience in information technology. Education and experience must be within the last five years.
• Experience planning, installing, maintaining, troubleshooting network, server, or storage systems.Typically met by at least four years of full-time work experience where planning, installing, maintaining, and troubleshooting network, server or storage systems was part of the primary job responsibilities.
• Resolving network or server problems.Typically met by at least four years of full-time work experience (within the last five years) where resolving network or server problems was part of the primary responsibilities.
• Working with end users to develop and implement information technology solutions for user computing needs in a business environment.Typically gained by at least four years of full-time work experience where interviewing and consulting with clients/users to develop and implement solutions to meet computing requirements in a business environment was part of the primary responsibilities.
• Experience as a technical lead implementing or supporting network, server, or storage systems.Typically gained by at least four years of full-time job experience where work as a technical lead implementing or supporting network, server or storage systems was part of the primary job responsibilities

• Provides hands-on systems administration and management of advanced enterprise class server infrastructure in support of a diverse customer base on a 24/7/365 basis;
• Provides direct customer support for problem resolution and escalation;
• Conducts complete diagnosis of most technology problems, factoring in an understanding of the technical architecture;
• Participates in design, and contributes to technical insights and ideas;
• Anticipates implementation obstacles and develops plans to address them;
• Analyzes cross-technology and cross-platform issues;
• Provides input into the technology plan for the organization and ensures that plans are integrated effectively with other aspects of the technical infrastructure;
• May provide consulting services to project teams on areas of expertise;
• Supports multiple projects concurrently, including new projects or projects related to current processes;
• Coordinates the hands-on work needed to achieve project objectives in the field;
• Technical writing to develop user manuals and IT support documentation;
• Follows proper change management policies and procedures when needed.

Minimum Qualifications:

• Considerable knowledge of current information technology trends and capabilities.Typically gained by a bachelor’s degree directly related to information technology OR at least four years of work experience in information technology. Education and experience must be within the last five years.
• Experience planning, installing, maintaining, troubleshooting network, server, or storage systems.Typically met by at least four years of full-time work experience where planning, installing, maintaining, and troubleshooting network, server or storage systems was part of the primary job responsibilities.
• Resolving network or server problems.Typically met by at least four years of full-time work experience (within the last five years) where resolving network or server problems was part of the primary responsibilities.
• Working with end users to develop and implement information technology solutions for user computing needs in a business environment.Typically gained by at least four years of full-time work experience where interviewing and consulting with clients/users to develop and implement solutions to meet computing requirements in a business environment was part of the primary responsibilities.
• Experience as a technical lead implementing or supporting network, server, or storage systems.Typically gained by at least four years of full-time job experience where work as a technical lead implementing or supporting network, server or storage systems was part of the primary job responsibilities.