Benefits

Pulled from the full job description

• Parental leave
• Gym membership
• Meal allowance
• Work from home

 

Full job description

IT Systems and Support Engineer

Full time | Ultimo, Sydney NSW

This is IT support with variety you will not find in a standard corporate environment. One day you are resolving POS issues on a busy bar floor before evening trade, the next you are tightening endpoint compliance policies, scripting away a repetitive task, or supporting systems behind a function centre, a gym and 190+ student clubs. If you like being hands-on, seeing the people you support, and owning problems through to fixed, this role will suit you.

About ActivateUTS

ActivateUTS brings the UTS experience to life beyond the classroom. We run 190+ student clubs and societies, support 455 elite athletes across 44 sports, and delivered over 5,800 events last year. Our commercial venues, including Aerial Function Centre, The Underground, The Loft on Broadway, The Terrace, ActivateFit.Gym and UTS Store, generate revenue that is fully reinvested into student programs and experiences. We are a not-for-profit of around 60 permanent staff and 100+ casuals across hospitality, fitness, events, retail and student engagement, all on one campus in the heart of the city.

About the Role

Reporting to the Head of IT & Digital, the IT Systems and Support Engineer provides frontline and escalated technical support across ActivateUTS, combined with hands-on systems administration responsibility. You are the technical point of contact for end-users, troubleshooting hardware, software, network and POS/EFTPOS issues, while also administering core systems including Active Directory, Microsoft Entra ID, the Microsoft 365 tenant, Microsoft Dynamics 365 CRM and Business Central.

This is a hands-on, fast-paced role suited to someone who is proactive by nature: comfortable keeping the day-to-day running smoothly, picking up technical tasks on the go, and resolving issues quickly before they escalate. You will work as part of a small, capable IT & Digital team with a genuine say in how things are run, direct access to senior technical leadership, and complex issues escalated rather than left with you.

This role is based on campus at Ultimo. Our users work in venues, kitchens, a gym and student spaces, and the best support happens at the point of the problem, so you will be on site full time through your first six months. On successful completion of probation, work from home may be considered by agreement with your manager, subject to operational requirements.

Key Responsibilities

Technical Support

• Provide frontline and escalated technical support to end-users across hardware, software, network and peripheral issues, minimising disruption to the business.
• Troubleshoot and resolve POS, EFTPOS and terminal issues to ensure seamless transactions and business continuity across our venues.
• Install and configure new hardware and software, ensuring all deployments are functioning properly.
• Monitor systems, servers and network infrastructure, identifying and prioritising issues affecting availability, performance or security.
• Apply system and software updates, patches and fixes to maintain optimal performance and security.
• Maintain clear, accurate documentation of issues, resolutions and troubleshooting steps.
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