KNOWLEDGE AND SKILLS

A working knowledge of SQL, query building, HTML, and Crystal Reports is beneficial. While direct access to the SQL database is no longer available due to the current configuration of the IMIS system, which primarily utilizes user-friendly “wizard”-based tools, familiarity with these technologies supports a better understanding of underlying system operations and reporting functions.
These items listed below are how I spend the vast majority of my time, with the addition of actually doing some of the IMIS development.
Job Types: Full-time, Part-time, Permanent
Pay: £30,000.00-£35,000.00 per year
Expected hours: 35 per week

Benefits:

• Company pension
• Free parking
• Life insurance
• On-site parking
• Private dental insurance
• Private medical insurance
• Sick pay
• Work from home

Work Location: Hybrid remote in Penicuik EH26 0P

ROLE PURPOSE

The IT Systems Co-ordinator is responsible for overseeing the daily operations and maintenance of the organisation’s CRM system and infrastructure. This role ensures the efficient functioning, security, and reliability of the IMIS Engagement Management Software system. Working closely with internal teams and external vendors, the IT Systems Co-ordinator supports the delivery of technology solutions that align with business objectives, troubleshoot technical issues, manage system upgrades, and contribute to the strategic planning of IT services. The position plays a key role in ensuring minimal downtime, optimising system performance, and maintaining data integrity and security.

SCOPE OF ROLE

The post holder does not have budget or line management responsibilities.

KEY RESPONSIBILITIES

1. Provide support and guidance on the use of the Customer Relationship Management (CRM) system to all departments and staff.
2. Deliver IT assistance to staff and departments.
3. Support the Director of Finance with IT-related tasks and other duties as required.