IT Systems Coordinator at Universal Business Team

Colchester, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

50000.0

Posted On

21 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ERP Management, IT Infrastructure Support, SQL, Microsoft Office 365, SharePoint, PowerApps, Excel Macros, VBA, 3CX, Windows Server, Cisco, Meraki, SolidWorks, Change management, Requirements gathering, UAT coordination

Industry

Business Consulting and Services

Description

Our client is a leading manufacturing business based in Colchester. As the business continues to grow, they are looking to recruit an experienced and proactive IT Systems Coordinator to join their team. This is a hands-on, multi-faceted role supporting both infrastructure and business-critical applications. One of the key projects will be assisting the migration from the existing system (Intact IQ) to an alternative application (cloud based). This is not a people-management role. You’ll work closely with our MSP and ERP implementation partner, with the opportunity to grow into greater systems ownership post go-live. Responsibilities: ERP Management Support the implementation partner and internal users during the rollout of a new cloud ERP system (Infor CSI) – e.g., requirements gathering, UAT coordination, training support and documentation Maintain and update system configuration and master data under guidance to support process improvements (raising change requests where appropriate IT Infrastructure Support Provide day-to-day IT support across servers, PCs, and core services; perform routine checks and basic administration (patching/user tasks) and escalate to the Managed Service Provider (MSP) for complex issues. Coordinate with the MSP for maintenance, upgrades, backups, security updates and incident resolution. Monitor network and connectivity (Cisco/Meraki) and log/escalate faults; assist with on-site troubleshooting. Business Systems & Applications Provide 1st/2nd line application support for Intact IQ and, as it is implemented, Infor CSI (user setup, triage, basic fixes, vendor escalation). Support key business applications such as SolidWorks (installation/licensing/helpdesk + escalation). Produce and maintain operational reports using SQL queries and existing reporting tools; support ad-hoc data extracts for the business. Work with stakeholders to capture requirements and improve processes, helping translate needs into tickets/configuration changes. Microsoft Office 365 Administration and support of Office 365, SharePoint Online, Teams, and the company Intranet. Development and support of business applications using Microsoft PowerApps. Automating tasks and processes using Excel Macros/Power Automate where applicable. Telephony & Communications Support day-to-day administration of 3CX (user setup, extensions, call routing changes) and escalate VOIP/network issues to MSP/provider as required. Manufacturing/distribution process understanding (order-to-cash, procure-to-pay, MRP basics, inventory/traceability) Experience supporting systems through the lifecycle (requirements capture, testing/UAT, training support, and BAU support) with the opportunity to take on more ownership over time. Strong understanding of Windows Server environments. Solid experience with Microsoft SQL Server (strong SQL query/report writing essential). Working knowledge of Office 365 administration and SharePoint. Experience developing or supporting PowerApps. Familiarity with 3CX phone system administration. Experience managing or collaborating with Managed Service Providers. Understanding of Meraki network devices (switches/APs). Strong Excel skills, including experience building or editing VBA Macros. Excellent communication skills – ability to translate technical issues for non-technical users. A proactive, self-starter who enjoys solving problems and improving systems. Strong time management and ability to prioritise in a busy environment. Infor CloudSuite Industrial (CSI) experience. Exposure to ERP implementations or go-live support (cutover/hyper care) is an advantage. Experience working with vendors/implementation partners is beneficial. Good change management skills. Salary- £40,000- £50,000 Profit related bonus scheme Free snacks and hot drinks Monthly staff meetings with free lunch 22 days of paid holiday plus bank holidays increasing to 25 days with service on-site parking Monday- Friday 07.30am- 16.30pm (office based)

Responsibilities

The IT Systems Coordinator will support the migration to a new cloud-based ERP system while maintaining existing business-critical applications and infrastructure. They will also provide day-to-day IT support, manage system configurations, and coordinate with the Managed Service Provider for complex technical issues.