IT Systems Engineer at Entech Computer Services LLC

Fort Lauderdale, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

70000.0

Posted On

05 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows 10, Windows 11, Workstation Hardware, Server Hardware, Microsoft Office Suite, Microsoft 365, Mac OS, IPv4, IPv6, LAN/WAN Connectivity, Microsoft Azure, Active Directory, Windows Server 2008-2022, VPN Troubleshooting, Cisco, SonicWall

Industry

IT Services and IT Consulting

Description

Description Job Type: Full-time Position Summary The Systems Engineer is responsible for delivering high-quality technical support and infrastructure services across all reactive and proactive service requests within the Infrastructure Managed Services division. This role requires a strong combination of technical expertise, customer service excellence, and operational discipline. Why Entech? Entech is a growing Managed IT Support Services company with over 27 years of enabling people to do what matters. We value integrity, teamwork, and strong relationships with employees, clients, and the community. Join our family for growth opportunities, a fun environment, and a passion for technology. With offices in Fort Myers, Naples, and Bradenton, we look forward to your application! Required Skills Advanced proficiency in and ability to troubleshoot: Windows 10 and 11 Operating Systems Workstation and Server Hardware Printer and Multi-function devices and technologies Standard Windows Applications Microsoft Office Suite Email and Mobile Device connectivity Microsoft 365 Intermediate proficiency in and the ability to troubleshoot: Mac OS troubleshooting IPv4 and IPv6 technologies LAN/WAN connectivity issues Microsoft Azure Hyper-V, vSphere, Citrix, SQL, and Terminal Services Active Directory Windows Server2008– 2022 VPN connectivity troubleshooting and configuration (Cisco, SonicWall, OpenVPN, IPSec) Responsibilities Triage, prioritize, and resolve reactive service requests in accordance with established SLAs and client impact. Perform advanced troubleshooting across servers, networks, cloud platforms, endpoints, and security systems. Conduct root cause analysis to prevent recurring issues and implement corrective actions where appropriate. Escalate complex or high-risk issues with clear documentation and transition ownership appropriately. Respond to and remediate proactive alerts generated by monitoring and NOC systems, including backup failures, security threats, hardware degradation, performance bottlenecks, and licensing risks. Perform recurring system health assessments and infrastructure reviews to identify vulnerabilities, inefficiencies, and lifecycle risks. Recommend and implement preventive maintenance, upgrades, and configuration improvements to enhance reliability and performance. Support, maintain, and optimize Windows servers, workstations, Microsoft 365, Azure environments, Remote Desktop Services, firewalls, managed switches, and LAN/WAN connectivity. Execute infrastructure upgrades, patching, firmware updates, and system migrations in coordination with internal teams and Project Managers. Manage line-of-business application updates and coordinate with third-party vendors to ensure continuity and compatibility. Administer SaaS platforms, user provisioning, licensing, and access management as required. Benefits: Free Medical Insurance Additional Employer Paid Medical Options Fully Vested 401(k) Match Flexible Time Off (an unlimited amount of paid time off days) Free $10,000 Life Insurance Policy Six Paid Holidays – PLUS Black Friday! Flexible Schedule Options Fun Employee Events – Yearly Culture Building Events Options available for dental, vision, short term disability, long term disability, and additional life insurance. Entech is an Equal Opportunity Employer. Entech participates in E-verify for all employees. This position requires the passing of a level 2 background check as well as a pre-employment drug screening. A valid driver’s license is required for this position.

Responsibilities

The Systems Engineer is responsible for triaging, prioritizing, and resolving reactive service requests according to SLAs, while also performing advanced troubleshooting across servers, networks, cloud platforms, and security systems. Responsibilities also include conducting root cause analysis, remediating proactive alerts, and supporting, maintaining, and optimizing various infrastructure components like Windows servers, M365, and Azure environments.