ABOUT US:

Liberty Resources is a dynamic and growing human services agency that is a great place to work! Working for Liberty Resources means you’ll have access to great career opportunities, benefits and a fun atmosphere. Our employees have passion around our values of service, excellence, and responsibility. Our rapid growth is providing exciting opportunities in all areas of our organization.
Our employees have passion around the services they provide and our corporate values of excellence and staff support. We pride ourselves on high quality, integrated, community-based services that meet the evolving needs of our communities. We’re committed to building a diverse workforce that values contributions of all team members and work to recognize cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and how they apply to provision of positive health outcomes.

IT SYSTEMS ENGINEER POSITION SUMMARY:

The IT Systems Engineer is responsible for designing, implementing, and maintaining information technology systems for Liberty Resources. Additionally, this role involves troubleshooting to ensure these systems operate efficiently and effectively. This includes support for hardware, software, and networks by analyzing business needs and defining system requirements to align with the organization’s strategic goals. The role ensures optimal performance and security across the organization’s infrastructure to support mission-critical operations. This position ensures smooth operation and integration of technological components. The Systems Engineer ensures that technology networks, servers, databases, and software applications function optimally throughout their lifecycle.

IT SYSTEMS ENGINEER QUALIFICATIONS:

• Associate’s degree or higher in computer science or related field.
• 4 or more years’ experience supporting an IT department.
• Experience managing large and complex IT implementations, including familiarity with system monitoring tools such as Zabbix or SolarWinds.
• Microsoft 365 administration experience.
• Understanding of Active Directory, Group Policies, and Intune Policy deployment
• Experience with VMware vSphere and Azure cloud virtualization. Preference for certifications such as Microsoft Azure Solutions Architect or VMware Certified Professional.
• Experience working with MS SQL Server environments.
• Proficiency in operating systems (Windows Server, Linux).
• Networking knowledge (TCP/IP, Routing, Switching, Wireless, firewalls, RADIUS). Net+ or CCNA preferred.
• Database management skills (MS SQL).
• Virtualization technologies (VMware vSphere/vCenter).
• Cloud computing platforms (Azure).
• Problem-solving and analytical abilities.
• Strong communication and collaboration skills.
• Attention to detail and ability to work independently.
• Ability to learn new technologies quickly.
• Passion for using technology to help solve business challenges.
• High degree of competency in MS Office applications.
• Creative approach to problem-solving.
• Must possess the ability to function in a group environment requiring frequent interaction with program staff and interruptions and be able to handle highly sensitive information of a confidential manner.
• Ability to develop other team members.
• Experience in regulatory and compliance requirements (e.g., HIPAA, HITECH, 42 CFR Part 2), as well as familiarity with security frameworks such as NIST or CIS Controls.
• Must possess a valid NYS driver’s license.
• Travel to Agency sites (up to 90 min. away) as required.
• Fosters an inclusive environment and demonstrates the values of diversity, equity and belonging.

System Design and Architecture

• Analyze business requirements to design and develop IT system architectures.
• Select appropriate hardware and software components to meet system needs.
• Create system diagrams and documentation to detail system functionality.
• Design and implement IT systems, including servers, networks, and storage solutions.
• Develop system architectures based on business requirements.
• Assess, plan, and migrate strategic workloads to the Azure cloud platform.
• Maintain hybrid cloud environments integrating on-premise and cloud systems.

Implementation and Deployment

• Install and configure new hardware and software systems.
• Deploy and configure hardware and software to meet organizational needs.
• Migrate data to new systems both on-prem and in the cloud.
• Maintain and oversee virtualization environments (VMware).
• Deploy and maintain cloud-based solutions (Azure).
• Test and validate system functionality.
• Participate in the design and implementation of disaster recovery (DR) and business continuity plans.

System Maintenance and Support

• Monitor IT infrastructure for performance, reliability, and security.
• Analyze and resolve performance bottlenecks and operational challenges.
• Perform regular updates, patches, and system backups.
• Monitor system performance and identify potential issues.
• Troubleshoot technical problems and resolve system outages.
• Apply system updates and patches.
• Provide Level 2 or Level 3 technical support to resolve escalated issues, such as complex system outages, advanced configuration errors, or integration conflicts.

Security Management

• Implement security protocols to protect system data and integrity.
• Monitor for security threats and vulnerabilities.
• Remediate vulnerabilities identified by penetration testing or scans.
• Participate in DR testing to ensure data and systems can be recovered in emergencies.

Automation and Scripting

• Develop scripts (e.g., PowerShell, Bash, Python) to automate routine tasks.
• Create and manage automation workflows for provisioning and configuration of deployed assets.

Collaboration and Communication

• Collaborate with cross-functional teams to understand IT requirements and deliver solutions.
• Work with other IT teams (network engineers, database administrators, etc.) to ensure system integration.
• Communicate technical details to non-technical stakeholders.
• Provide technical support to end users.
• Coordinate with vendors for hardware or software issues.

Documentation and Innovation

• Document system configurations, processes, and troubleshooting procedures to streamline future troubleshooting efforts and ensure knowledge retention for team members.
• Recommend and implement innovative solutions to improve IT services.

Other Duties

• Conduct other duties as assigned.