POSITION SUMMARY
Working under the supervision of the IT Team Director (CTRIT), The Systems Engineer ensures the reliability, security, and scalability of CTR’s mission-critical platforms and infrastructure. The role designs and operates hybrid Microsoft and AWS environments, engineers automation and integrations, and leads migrations, tuning, and operational risk reduction. This posting is to fill two vacancies.
Specific Duties
The specific duties of this position include but are not limited to the following:
- Design, implement, and operate enterprise systems to meet availability, performance, and security targets. Monitor and tune services and dependencies.
- Engineer identity and access solutions (Entra ID, SSO, app registrations, conditional access).
- Administer Windows Server and desktop fleets. Manage large IP spaces and VLANs. Support core services including print, file, and name resolution.
- Script and automate operational tasks and integrate systems via APIs and webhooks.
- Plan and execute migrations (on-prem/cloud), including dependency mapping, runbooks and rollback.
- Administer databases and data services (SQL Server, Oracle, Amazon RDS).
- Implement and validate backup/restore strategies and disaster recovery (Veeam, Wasabi).
- Investigate incidents and restore service under pressure then lead post-incident fixes to prevent recurrence.
- Publish SOPs/Knowledge Articles, produce clear diagrams and job aids for technical and non-technical audiences.
- Collaborate with state IT partners and vendors to resolve cross-boundary issues and improve service.
- Participate in project meetings and communicate results to appropriate stakeholders.
- Ensure adherence to technical policies, standards, and best practices.
- Evaluate existing environments, recommend, and create optimal performance standards, policies, and procedures.
- Perform related duties as assigned or required to meet team, department, and organization goals and objectives.
Bargaining Unit / Salary Range NAGE UNIT 6 / TPL: LAN/WAN Admin. $90,000 – 130,000
As per the Unit 6 Collective Bargaining Agreement between the Commonwealth of Massachusetts and the National Association of Government Employees. The range is based upon a series of steps. Any potential offer is determined based upon an analysis of the minimum entrance requirements, the candidate’s relevant work experience and educational achievement level.
PREFERRED QUALIFICATIONS:
- Design, implement, and operate enterprise systems to meet availability, performance, and security targets. Monitor and tune services and dependencies.
- Engineer identity and access solutions (Entra ID, SSO, app registrations, conditional access).
- Administer Windows Server and desktop fleets. Manage large IP spaces and VLANs. Support core services including print, file, and name resolution.
- Script and automate operational tasks and integrate systems via APIs and webhooks.
- Plan and execute migrations (on-prem/cloud), including dependency mapping, runbooks and rollback.
- Administer databases and data services (SQL Server, Oracle, Amazon RDS).
- Implement and validate backup/restore strategies and disaster recovery (Veeam, Wasabi).
- Investigate incidents and restore service under pressure then lead post-incident fixes to prevent recurrence.
- Publish SOPs/Knowledge Articles, produce clear diagrams and job aids for technical and non-technical audiences.
- Collaborate with state IT partners and vendors to resolve cross-boundary issues and improve service.
- Participate in project meetings and communicate results to appropriate stakeholders.
- Ensure adherence to technical policies, standards, and best practices.
- Evaluate existing environments, recommend, and create optimal performance standards, policies, and procedures.
- Perform related duties as assigned or required to meet team, department, and organization goals and objectives.
- At times, this position will be required to physically move server and technical equipment. The candidate should be able to lift 50 lbs., or in some cases more, with assistance
REQUIRED QUALIFICATIONS:
- 5+ years professional IT experience operating enterprise environments, including hands-on systems engineering/administration.
- Microsoft Entra hybrid, SSO configuration, and application integrations.
- Microsoft Intune and Defender configuration and administration.
- Windows Server and desktop administration on-prem and in AWS EC2.
- Network fundamentals (routing, DNS/DHCP, segmentation).
- SQL Server, Oracle, and Amazon RDS fundamentals.
- Working knowledge of AWS IAM roles/policies.
- Backup/restore operations and DR runbooks.
- Experience with ticketing/service management (ServiceNow, Jira, Freshdesk).
- Excellent interpersonal and communication skills.
- Ability to work independently, exercise sound judgment, and make decisions.
- Availability for occasional nights/weekends and participation in an on-call rotation.
- Contributes to a positive and respectful workplace defined by competence, integrity, and collaboration.
Minimum Entrance Requirements:
Applicants must have at least (A) five years of full-time, or equivalent part-time, professional experience in electronic data processing, of which (B) at least three years must have been in work in which the major duties included computer systems analysis, or (C) any equivalent combination of the required experience and the substitutions below.
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