SKILLS / EXPERIENCE:

• High competence in Microsoft Cloud based technologies, including but not limited to Entra ID, MSTeams, Exchange, Sharepoint and OneDrive
• Experience of Cloud and OnPrem backup technologies
• High understanding of Virtualisation, SANS and server hardware
• High understanding of networking, firewalls and vpn technologies
• Experience working in an IT Systems related 3rd line role
• The ability to understand risk and actions that could be taken to mitigate the risk with regards to system / infrastructure issues and implementation projects
• Experience of Cloud migration of internal systems

• To monitor the progress of a call from escalation into the 3rd line queue to resolution
• To close a minimum number of tickets per day
• To assist 1st / 2nd line teams, IT Engineering and other IT teams in problem solving
• Escalate tickets / problems to the Head of Systems and Infrastructure using predefined procedures where the resolution falls outside agreed targets
• To proactively monitor business systems and infrastructure with an aim to fix problems before the business notices
• Work with 3rd party suppliers escalating problems and changes required
• Build and configure Corporate IT systems to pre-defined specifications and ensure adherence to task lists