Key Responsibilities

ERP & Business Systems

• Take ownership of the company's Intact X Line ERP system, including configuration, user administration, permissions and master data.
• Provide day-to-day support and troubleshooting to users across Finance, Operations, Procurement and other departments.
• Manage and develop document management and workflow solutions, including DocuWare.
• Support ERP upgrades, system enhancements, integrations and new module implementations.
• Develop and maintain SOPs and documentation around key ERP processes.
• Liaise with external ERP partners and consultants regarding support, upgrades and licensing.
• Develop and maintain management reports and dashboards, ensuring data accuracy and integrity.
• Provide basic user training and guidance to reduce reliance on external support.
• Identify opportunities to improve business processes through automation and better use of existing systems.
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