IT Systems & Network Support Specialist at LITRON LLC

Agawam, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

90000.0

Posted On

21 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Network Connectivity, LAN/WAN, Wi-Fi, VPN, Firewall Access, System Administration, Cybersecurity Compliance, CMMC, NIST 800-171, ERP/MRP Support, Active Directory, Office 365, Documentation, Problem-Solving

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Description The Company: PacAero Agawam (formerly Litron) is a leader in the Defense and Aerospace sectors, specializing in RF/microwave package integration, laser welding, CNC machining, medical device manufacturing, and more. With approximately 70 employees at our 23,000 sq ft Agawam, MA facility, we serve aerospace, industrial, and medical customers. A Qnnect Company, we are ISO9001 certified and comply with DFAR and ITAR regulations. Job Details: PacAero Agawam is seeking a skilled IT Systems & Network Support Specialist to provide hands-on technical support, infrastructure administration, and day-to-day IT assistance within our manufacturing operations. This role is responsible for maintaining reliable operation of PCs, servers, network systems, ERP/MRP platforms, and cybersecurity compliance requirements, including CMMC controls. This position is hands-on and operational, serving as a primary point of contact for IT support while also maintaining and improving systems, networks, and overall IT performance. PacAero also operates additional manufacturing facilities, and this role supports multiple locations, including Agawam, MA and Norton, MA. This position is onsite, full-time, Monday–Friday, and is exempt. Requirements Technical Support & Troubleshooting · Provide Tier 1–3 support for desktops, laptops, servers, printers, and other hardware · Troubleshoot network connectivity issues, including LAN/WAN, Wi-Fi, VPN, and firewall access · Diagnose and resolve email, internet, and business application issues · Install, configure, and maintain operating systems, software, and peripherals · Manage user accounts, permissions, and access controls · Maintain accurate documentation of incidents, resolutions, and recurring technical issues Network & Infrastructure Management · Maintain and monitor network infrastructure across Agawam and Norton locations · Ensure uptime, performance, reliability, and security of IT systems · Perform routine system updates, patches, and backups · Support server administration and infrastructure maintenance · Assist with hardware refreshes, upgrades, and technology improvements Compliance & Cybersecurity Support (CMMC / NIST) · Implement and maintain CMMC and NIST 800-171 cybersecurity controls · Support cybersecurity policies, system security plans, and compliance initiatives · Assist with internal and external audits and compliance assessments · Maintain system security, endpoint protection, and access controls · Support risk management and continuous compliance activities ERP / MRP & Business Systems Support · Provide technical support for ERP/MRP systems used in manufacturing operations · Coordinate with operations, engineering, and finance teams to ensure system reliability · Assist with system integrations, troubleshooting, and reporting functionality · Support continuous improvement of business systems Collaboration & Continuous Improvement · Partner with corporate IT on system updates, infrastructure projects, and cybersecurity initiatives · Recommend and implement process improvements and automation opportunities · Create and maintain technical documentation, procedures, and system records · Serve as a liaison between manufacturing staff and corporate IT Workplace Standards · Maintain a clean, organized, and secure IT environment · Ensure IT equipment and sensitive data are stored securely · Follow all safety, quality, and security procedures · Perform other related duties as assigned Qualifications · Associate’s degree, technical certification, or equivalent experience in Information Technology required · Minimum 3–5 years of IT support, systems administration, or network support experience · Strong troubleshooting skills across hardware, software, and networks · Experience supporting Windows environments, Office 365, and network infrastructure · Experience with user account management and access controls Preferred Qualifications · Experience supporting ERP or MRP systems in a manufacturing environment · Familiarity with CMMC, NIST 800-171, or cybersecurity compliance frameworks · Experience with servers, Active Directory, and network administration · Experience supporting multi-site environments Skills & Competencies · Strong troubleshooting and problem-solving abilities · Excellent communication skills with the ability to support non-technical users · Highly organized and detail-oriented · Self-starter who can work independently · Ability to prioritize tasks in a fast-paced manufacturing environment · Strong sense of ownership and accountability Work Environment & Physical Requirements · Manufacturing environment with exposure to noise, machinery, and variable temperatures · Standing, walking, and lifting IT equipment up to 40 lbs · Occasional travel between Agawam and Norton facilities · Occasional after-hours support may be required Expected Compensation: The anticipated pay range posted for this position represents PacAero (Litron, LLC)’s good-faith estimate of the compensation for this role at the time of posting and is based on factors including, but not limited to, relevant experience, education, skills, certifications, internal equity, geographic market data, and current area compensation benchmarks. Actual compensation within this range will be determined in accordance with applicable federal, state, and local laws and Company policy and will not be influenced by an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. Benefits Overview: PacAero (Litron, LLC) offers a comprehensive benefits package for eligible full-time employees, which may include medical, dental, and vision coverage; 401(k) with company match; company-paid short-term and long-term disability insurance; paid time off; paid holidays; Massachusetts Paid Family and Medical Leave (PFML); and other benefits in accordance with Company policy and applicable law. Equal Employment Opportunity (EEO) Statement: PacAero (Litron, LLC) is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, veteran status, marital status, or any other status protected by applicable federal, state, or local law. Employment decisions are based on business needs, job requirements, individual qualifications, and merit. PacAero (Litron, LLC) is committed to providing reasonable accommodations to qualified individuals with disabilities and applicants throughout the hiring process in accordance with applicable law. ITAR / Export Control Compliance: This position may require access to export-controlled information and materials subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). In accordance with these regulations, employment is contingent upon the candidate’s ability to lawfully access such information. Candidates must be a “U.S. Person” as defined by ITAR (22 C.F.R. §120.15) or otherwise authorized to receive controlled information under applicable export control laws. U.S. Persons include U.S. citizens, lawful permanent residents (green card holders), refugees, asylees, and certain other protected individuals as defined by law. PacAero (Litron, LLC) complies with all applicable export control laws and regulations and maintains policies and procedures to ensure adherence to ITAR and EAR requirements. Work Environment & Physical Requirements: This position is primarily based in a manufacturing and/or office environment and may involve exposure to machinery, noise, varying temperatures, and other conditions typical of an aerospace manufacturing facility. Appropriate personal protective equipment (PPE) may be required. The role may require standing, walking, sitting, bending, reaching, lifting, and carrying materials up to 50 pounds, as well as the ability to perform repetitive tasks. Specific physical requirements will vary by position and department. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the role.

Responsibilities

This role is responsible for providing hands-on technical support, administering infrastructure, and managing day-to-day IT assistance across multiple manufacturing sites, focusing on PCs, servers, networks, and ERP/MRP platforms.