Are you an energetic and passionate IT professional who thrives on providing excellent service to both clients and fellow staff?
Do you value continuous learning, opportunities for personal growth, and fun, inclusive company culture?
If so, we want AlphaKOR to be the place you want to work. We want you to love your job. Because when you love your job, you’ll do great things. Come and do great things with us!
About Us:
AlphaKOR was founded in 1995 and specializes in simplifying information technology to help our customers succeed. We combine these technologies into a managed service to provide our customers with the equivalent of a Fortune 500 IT Department to help drive, accelerate, protect, and future proof their businesses. Our guiding philosophies dictate a balance between creating the ultimate experiences for our customers, our teammates and ourselves. As a multi-award-winning company, we have a proven track record of success by merging the worlds of people, processes, and technology.

We offer:

• Competitive wages and benefits
• RRSP matching
• Mileage reimbursement or use of company vehicle for off-site service work
• Convenient location near Lauzon and EC Row, on the Lauzon 10 bus route
• Open, collaborative office environment, next to the outdoor trail along Little River, perfect for breaking up your day with some exercise and fresh air
• Discounts on personal computer purchases
• Onsite ping pong & arcade machine
• Weekly indoor soccer and outdoor skating for employees and families
• Numerous networking, community, and social events
• Opportunities for continuous learning, company subsidized training, mentoring, and internal growth

Position Purpose/Summary:
The Technical Support Escalations is responsible for the following remote support: maintaining and troubleshooting workstations and end-user technical issues.

Duties and Responsibilities:

• Provide support for customers and internal staff in resolving technical issues
• Communicate effectively with customers and internal staff ensuring an exceptional customer and co-worker experience
• Demonstrate excellent self-management skills by managing loose-ends and task follow-through
• Perform timely administration using concise technical writing techniques that provide the customer and internal staff with professional documentation
• Remote, in-house tickets for workstations, printers and end-user technical support.
• Break-fix
• Onsite support when required
• RMM deployment
• Workstation in-house preparation
• Ticket self-management and additional request follow-through
• Exceptional administration, documentation and communications
• Escalation for lower tiers
• Exceptional work ethic to ensure problem has been resolved and client is fully satisfied
• Perform post-resolution follow-ups with end-user and team members as required
• Team support for after hours

Required Qualifications:

• A University level Computer Science degree, or a College level Computer Systems Technology diploma, plus a minimum of 1 year field experience
• Strong English written and verbal communication skills required
• Knowledge of the implementation, maintenance and troubleshooting of the following processes: VPN, routers, firewalls, switches, wireless, MS Server, SAN, MS Exchange, Terminal Services, MS Active Directory, virtualization, fault tolerance, disaster recovery and data backup
• Take pride in tasks, earn respect through actions, go beyond job expectations, and lifelong learners

If you are interested in capitalizing on this exciting opportunity with one of Southwestern Ontario’s leading technology companies, please submit your resume for consideration.
AlphaKOR Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process

• Provide support for customers and internal staff in resolving technical issues
• Communicate effectively with customers and internal staff ensuring an exceptional customer and co-worker experience
• Demonstrate excellent self-management skills by managing loose-ends and task follow-through
• Perform timely administration using concise technical writing techniques that provide the customer and internal staff with professional documentation
• Remote, in-house tickets for workstations, printers and end-user technical support.
• Break-fix
• Onsite support when required
• RMM deployment
• Workstation in-house preparation
• Ticket self-management and additional request follow-through
• Exceptional administration, documentation and communications
• Escalation for lower tiers
• Exceptional work ethic to ensure problem has been resolved and client is fully satisfied
• Perform post-resolution follow-ups with end-user and team members as required
• Team support for after hour