It Systems Specialist at ComTec Solutions LLC

City of Rochester, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Microsoft Windows, Mobile Devices, Microsoft Office, Wi-Fi, LAN, VPN Clients, Microsoft 365, Microsoft Intune, HP Equipment, Dell Equipment, AD, DNS, Mail Flow, Customer Service, Analytical Skills, Problem-Solving

Industry

IT Services and IT Consulting

Description

Description JOB SUMMARY: Provide Tier 1 IT Support for ComTec internally. Investigate and resolve issues with hardware, software, and end user technology. REPORTS TO: Director of IT DIRECT REPORTS: None ESSENTIAL FUNCTIONS: Respond to support inquiries in a courteous and professional manner Act as first line analyst for service request tickets following established protocols Create, document, and escalate issues and problems according to ticketing standards and SLAs Monitor ticket queues and provide service or escalation as necessary Set-up and configure end user equipment and prepare for install Accurately enter and maintain case information including notes and resolution Identify, research, resolve technical issues for local and remote staff Conduct routine PC and Laptop maintenance Perform technology upgrades and refreshes Actively identify, analyze, and implement continuous improvement opportunities to drive optimization of IT processes and services ADDITIONAL RESPONSIBILITIES: Adhere to departmental policies for reporting and managing requests and change control Maintain daily timesheet and expense report entries and submit them accurately and timely Other duties as required Requirements TECHNICAL SKILLS: Ability to troubleshoot and administer the following technology: Microsoft Windows Desktop OS Mobile Devices Microsoft Office Wi-Fi and LAN VPN Clients Microsoft 365 Microsoft Intune Working knowledge of HP and Dell Equipment Knowledgeable of various workstation peripherals such as printers, scanners, projectors, etc… Understanding of AD, DNS, the Internet, and mail flow SOFT SKILLS & ABILITIES: Strong written and verbal communication skills Pleasant and professional demeanor Well organized with the ability to multi –task and prioritize workload Intellectually resourceful with sound judgment and effective decision-making abilities Work well with employees at all levels, from executive to IT personnel to end user Energetic, enthusiastic, and results-oriented Possess a good work ethic with motivation to succeed Proven analytical and problem-solving abilities coupled with a strong attention to detail EDUCATION, EXPERIENCE, & KNOWLEDGE: 2-year degree in IT related discipline 1-year Customer Service Preferred Certifications CompTIA A+ Microsoft 365 Certified: Modern Desktop Administrator Associate WORK ENVIRONMENT/PHYSICAL DEMANDS: Use of computer and office equipment Ability to maintain focus and effectiveness during time-sensitive situations Performs all administrative functions expected at this level ADDITIONAL REQUIREMENTS: Ability to schedule for evening or weekend work occasionally Valid driver’s license in your state of residence and reliable personal vehicle

Responsibilities

Provide Tier 1 IT support by investigating and resolving issues with hardware, software, and end-user technology. Respond to support inquiries and manage service request tickets according to established protocols.