JOB OVERVIEW:

The IT Systems Specialist position actively supports FirstService Residential philosophies and culture to staff, clients, and the community, enhancing the brand’s image, reputation, differentiation, and professionalism. As an IT Specialist, the primary functions include supporting end-user technology and maintaining 100% availability of all IT related systems and software to provide Regional Offices and On-Site Locations with a competitive advantage, improved profitability, and exceptional customer service.

SKILLS & QUALIFICATIONS:

• Valid State Driver’s License and mandated vehicle insurance.
• Proficient in English; bilingual skills are helpful.
• Expert level with Microsoft Windows 10/11. Proficient in Active Directory, Citrix, Office 365, and Microsoft applications.
• Basic understanding of networks and troubleshooting
• Strong customer orientation.
• Excellent interpersonal and communication skills

EDUCATION & EXPERIENCE:

• Experience in IT (1-3 years).
• Combination of associate’s degree and/or IT-related certifications (Microsoft, CompTIA) in a related field is desirable.

PHYSICAL REQUIREMENTS & WORKING ENVIRONMENT:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to sit for extended periods of time.
• Must be able to stand for extended periods of time.
• Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.

Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

ABOUT US:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

DISCLAIMER:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status

JOB RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of this role and technology these responsibilities may change over time.

• Manage internal and external client relationships and expectations during escalated issue processes.
• Effectively communicate pertinent information to the team, associates, and leadership as needed.
• Document all work performed in ServiceDesk in a timely, accurate, and detailed manner, with follow-up to resolution.
• Provide professional, courteous, and timely support and service to users/customers.
• Occasionally travel to other offices and site locations as needed.
• Active Directory - Manage user’s accounts, permissions, reset passwords. Create and disable accounts.
• Support Office 365 and Office applications (Outlook, Word, Excel).
• Manage the maintenance of all hardware (desktops, laptops, printers, and peripherals) and software.
• Be familiar with Citrix desktops and applications.
• Use remote support tools (GoToAssist, ManageEngine) to troubleshoot and resolve issues.
• Conduct user training sessions on an as-needed basis

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to sit for extended periods of time.
• Must be able to stand for extended periods of time.
• Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates