Founded in 1989, AFD Petroleum is a leading independent supplier of fuel, lubricants, and storage solutions across Alberta, B.C., Yukon, and Alaska. With 35 years of experience, we’re committed to delivering reliable service, innovative solutions, and lasting value, centered on our people, our customers, and our communities.
Job Summary: AFD Petroleum operates 12 branches supporting ~190 employees across Canada and Alaska. The Service Desk Lead supports the delivery of reliable, secure IT services across our multi-site environment and diverse SaaS/application stack (e.g., ADP Workforce Now, Samsara, Dynamics 365 Business Central and Sales, FuelB4, SiteDocs, Power BI, Microsoft 365, Intune, Defender, ServiceDesk Plus).
About 70% of this role is front-line service desk work (triaging, resolving, and closing tickets to meet SLAs) while the remainder focuses on systems administration, identity and access, endpoint/network management, and small-to-medium projects that improve accuracy, stability, security, and employee experience.
Success looks like accurate, high-quality ticket resolution and customer experience, crisp documentation, and steady automation/standardization that reduces repeat issues and allows you to focus on the harder problems.

OTHER KEY SKILLS:

• Excellent customer service skills; approachable and patient.
• Ability to communicate technical issues clearly to non-technical audiences.
• Strong problem-solving skills with attention to detail and documentation discipline.
• Able to manage multiple priorities, adapt to change, and work independently.
• Collaborative team player, comfortable coordinating with vendors and dispersed colleagues.
  As part of the interview process, all candidates will undergo a successful completion of pre-employment requirements, including a criminal record check and employment reference verification. An offer will be contingent upon the successful completion of these pre-employment checks.
  AFD is an equal opportunity employer and is dedicated to creating a diverse and inclusive workplace. All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law.
  At AFD, our corporate culture reflects our ongoing commitment to both our customers and our people. People are our greatest asset, and as such, we promote a safe and friendly workplace, encouraging open communication, teamwork, and personal growth. Our team is essential for our success now and in the future.
  We thank all candidates for their interest; however, we will communicate only with selected candidates.